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PRIVACY NOTICE

Why we collect your personal information

As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us.

How we use your personal information

We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO.

How we disclose your personal information

We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector.

We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.

How the NCVER and other bodies handle your personal information

The NCVER will collect, hold, use and disclose your personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act.Your personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.

The NCVER is authorised to disclose information to the Australian Government Department of Education, Skills and Employment (DESE), Commonwealth authorities, State and Territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:

administration of VET, including program administration, regulation, monitoring and evaluation
facilitation of statistics and research relating to education, including surveys and data linkage
understanding how the VET market operates, for policy, workforce planning and consumer information.

The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.

The NCVER does not intend to disclose your personal information to any overseas recipients.

For more information about how the NCVER will handle your personal information please refer to the NCVER’s Privacy Policy at www.ncver.edu.au/privacy.

If you would like to seek access to or correct your information, in the first instance, please contact RTOINSERT using the contact details listed below.

DESE is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose your personal information to fulfil specified functions and activities. For more information about how the DESE will handle your personal information, please refer to the DESE VET Privacy Notice at https://www.dese.gov.au/national-vet-data/vet-privacy-notice

Please refer to the additional State or Territory Authority Privacy Notice included in this application process should this be relevant to your application.

Surveys

You may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor or another authorised agency. Please note you may opt out of the survey at the time of being contacted.

Contact information

At any time, you may contact RTOINSERT to:

request access to your personal information
correct your personal information
make a complaint about how your personal information has been handled
ask a question about this Privacy Notice

"},"ContactDetails":{"ID":"ContactDetails","DISPLAY":"Contact Details","TYPE":"contact-update","FIELDS":{"EMAILADDRESS":{"EVENTS":{},"TRIGGER_EVENTS":{},"ID":"EMAILADDRESS","DISPLAY":"Email","TYPE":"email","MAXLENGTH":"60","REQUIRED":true,"TOOLTIP":"A contact email address","INFO_ONLY":false},"EMAILADDRESSALTERNATIVE":{"TYPE":"email","DISPLAY":"Alternative email address ","REQUIRED":false,"TOOLTIP":"A contact email address","MAXLENGTH":60},"ORGANISATION":{"TYPE":"text","DISPLAY":"Organisation","MAXLENGTH":250},"POSITION":{"TYPE":"text","DISPLAY":"Position","TOOLTIP":"The Job Title / Position held by the student","MAXLENGTH":60},"MOBILEPHONE":{"EVENTS":{},"TRIGGER_EVENTS":{},"ID":"MOBILEPHONE","DISPLAY":"Mobile","TYPE":"text","TITLE":"Mobile numbers must be numeric, 10 characters and contain no spaces.","PATTERN":"[0-9]{10}","MAXLENGTH":"10","REQUIRED":true,"INFO_ONLY":false},"PHONE":{"EVENTS":{},"TRIGGER_EVENTS":{},"ID":"PHONE","DISPLAY":"Home Phone","TYPE":"text","TITLE":"Phone numbers must be numeric, 10 characters and contain no spaces.","PATTERN":"[0-9]{10}","MAXLENGTH":"10","REQUIRED":false,"INFO_ONLY":false},"WORKPHONE":{"EVENTS":{},"TRIGGER_EVENTS":{},"ID":"WORKPHONE","DISPLAY":"Work Phone","TYPE":"text","TITLE":"Phone numbers must be numeric, 10 characters and contain no spaces.","PATTERN":"[0-9]{10}","MAXLENGTH":"10","REQUIRED":false,"INFO_ONLY":false}},"FIELD_ORDER":["EMAILADDRESS","EMAILADDRESSALTERNATIVE","ORGANISATION","POSITION","MOBILEPHONE","PHONE","WORKPHONE"],"HEADER":"Contact Details"},"AdditionalDetails":{"ID":"AdditionalDetails","DISPLAY":"Additional Details","TYPE":"contact-update","FIELDS":{"DisabilityDetailsInfo":{"EVENTS":{},"TRIGGER_EVENTS":{},"ID":"DisabilityDetailsInfo","DISPLAY":"Disabilities","TYPE":"information","CUSTOM":true,"REQUIRED":false,"INFO_ONLY":true},"DISABILITYFLAG":{"VALUES":[{"DISPLAY":"No","VALUE":false},{"DISPLAY":"Yes","VALUE":true}],"EVENTS":{},"TRIGGER_EVENTS":{"hide_disabilities_change":{"TRIGGER_ON":"change","EVENT":"hide_disabilities","VALUE_RESTRICTION":"false"},"show_disabilities_change":{"TRIGGER_ON":"change","EVENT":"show_disabilities","VALUE_RESTRICTION":"true"}},"ID":"DISABILITYFLAG","DISPLAY":"Do you consider yourself to have a disability, impairment or long-term condition? 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PRIVACY NOTICE

Why we collect your personal information

As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us.

How we use your personal information

We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO.

How we disclose your personal information

We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.

How the NCVER and other bodies handle your personal information

administration of VET, including program administration, regulation, monitoring and evaluation
facilitation of statistics and research relating to education, including surveys and data linkage
understanding how the VET market operates, for policy, workforce planning and consumer information.

The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.

The NCVER does not intend to disclose your personal information to any overseas recipients.

For more information about how the NCVER will handle your personal information please refer to the NCVER’s Privacy Policy at www.ncver.edu.au/privacy.

If you would like to seek access to or correct your information, in the first instance, please contact Complete Hospitality Training using the contact details listed below.

Please refer to the additional State or Territory Authority Privacy Notice included in this application process should this be relevant to your application.

Surveys

Contact information

At any time, you may contact Complete Hospitality Training to:

request access to your personal information
correct your personal information
make a complaint about how your personal information has been handled
ask a question about this Privacy Notice

"},"ContactDetails":{"ID":"ContactDetails","DISPLAY":"Contact Details","TYPE":"contact-update","FIELDS":{"EMAILADDRESS":{"EVENTS":{},"TRIGGER_EVENTS":{},"ID":"EMAILADDRESS","DISPLAY":"Email","TYPE":"email","MAXLENGTH":"60","REQUIRED":true,"TOOLTIP":"A contact email address","INFO_ONLY":false},"EMAILADDRESSALTERNATIVE":{"TYPE":"email","DISPLAY":"Alternative email address ","REQUIRED":false,"TOOLTIP":"A contact email address","MAXLENGTH":60},"ORGANISATION":{"TYPE":"text","DISPLAY":"Organisation","MAXLENGTH":250},"POSITION":{"TYPE":"text","DISPLAY":"Position","TOOLTIP":"The Job Title / Position held by the student","MAXLENGTH":60},"MOBILEPHONE":{"EVENTS":{},"TRIGGER_EVENTS":{},"ID":"MOBILEPHONE","DISPLAY":"Mobile","TYPE":"text","TITLE":"Mobile numbers must be numeric, 10 characters and contain no spaces.","PATTERN":"[0-9]{10}","MAXLENGTH":"10","REQUIRED":true,"INFO_ONLY":false},"PHONE":{"EVENTS":{},"TRIGGER_EVENTS":{},"ID":"PHONE","DISPLAY":"Home Phone","TYPE":"text","TITLE":"Phone numbers must be numeric, 10 characters and contain no spaces.","PATTERN":"[0-9]{10}","MAXLENGTH":"10","REQUIRED":false,"INFO_ONLY":false},"WORKPHONE":{"EVENTS":{},"TRIGGER_EVENTS":{},"ID":"WORKPHONE","DISPLAY":"Work Phone","TYPE":"text","TITLE":"Phone numbers must be numeric, 10 characters and contain no spaces.","PATTERN":"[0-9]{10}","MAXLENGTH":"10","REQUIRED":false,"INFO_ONLY":false}},"FIELD_ORDER":["EMAILADDRESS","EMAILADDRESSALTERNATIVE","ORGANISATION","POSITION","MOBILEPHONE","PHONE","WORKPHONE"],"HEADER":"Contact Details"},"AdditionalDetails":{"ID":"AdditionalDetails","DISPLAY":"Additional Details","TYPE":"contact-update","FIELDS":{"DisabilityDetailsInfo":{"EVENTS":{},"TRIGGER_EVENTS":{},"ID":"DisabilityDetailsInfo","DISPLAY":"Disabilities","TYPE":"information","CUSTOM":true,"REQUIRED":false,"INFO_ONLY":true},"DISABILITYFLAG":{"VALUES":[{"DISPLAY":"No","VALUE":false},{"DISPLAY":"Yes","VALUE":true}],"EVENTS":{},"TRIGGER_EVENTS":{"hide_disabilities_change":{"TRIGGER_ON":"change","EVENT":"hide_disabilities","VALUE_RESTRICTION":"false"},"show_disabilities_change":{"TRIGGER_ON":"change","EVENT":"show_disabilities","VALUE_RESTRICTION":"true"}},"ID":"DISABILITYFLAG","DISPLAY":"Do you consider yourself to have a disability, impairment or long-term condition? 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Privacy Notice

\n \n

PRIVACY NOTICE

\n \n

Why we collect your personal information

As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us.

\n \n

How we use your personal information

We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO.

\n \n

How we disclose your personal information

We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.

\n \n

How the NCVER and other bodies handle your personal information

The NCVER will collect, hold, use and disclose your personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act. Your personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.

administration of VET, including program administration, regulation, monitoring and evaluation
facilitation of statistics and research relating to education, including surveys and data linkage
understanding how the VET market operates, for policy, workforce planning and consumer information.

The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER's behalf.

The NCVER does not intend to disclose your personal information to any overseas recipients.

For more information about how the NCVER will handle your personal information please refer to the NCVER's Privacy Policy at www.ncver.edu.au/privacy.

If you would like to seek access to or correct your information, in the first instance, please contact Complete Hospitality Training using the contact details listed below.

Please refer to the additional State or Territory Authority Privacy Notice included in this application process should this be relevant to your application.

\n \n

Surveys

\n \n

Contact information

At any time, you may contact Complete Hospitality Training to:

request access to your personal information
correct your personal information
make a complaint about how your personal information has been handled
ask a question about this Privacy Notice

\n\n

Terms & Conditions

\n \n

Please ensure you have read and understood the following terms and conditions. For full details of our policies, refer to the CHT Student Handbook.

\n\n

Transfers

You can transfer to another date or another course once at no cost. Please contact us to arrange your transfer.
Subsequent transfers will incur a $50 administration fee.
Applicable difference in course fees may apply if transferring to another course.
All course credits and transfers must be used within three (3) months of original course dates, unless negotiated prior with CHT.
If you attend a course but miss one or more days, this voids your free transfer entitlement. Makeup classes will incur a $20 administration fee to organise, unless extenuating circumstances apply.

\n\n

Cancellations & Refunds

No refund on cancellation unless written notification is received at least two (2) working days prior to the course commencing.
If you miss your scheduled class without providing sufficient notice (at least 2 working days), a refund will not be honoured. You will instead receive a credit to be used within three (3) months of the original booking.
A $50 administration fee will apply to all approved cancellations.
All applications for refunds must be received within three (3) months of the original course dates.
Any refund application not returned to CHT within seven (7) days of being sent to you will not be considered.
If a course is cancelled by Complete Hospitality Training and we cannot provide you with a suitable alternative, you will receive a full refund of all course fees paid.

\n\n

Certificate Issuance

Your certificate may be delayed if you:

Do not provide the same name on your government ID (e.g. passport, Australian driver's licence, etc.)
Do not provide a Unique Student Identifier (USI) - https://www.usi.gov.au/
Register with a name that does not match the USI registry - https://www.usi.gov.au/
Do not complete your onboarding form (instructions emailed after you register)

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In addition, we are required to include your USI in the data we submit to NCVER. If you have not yet obtained a USI you can apply for it directly at https://www.usi.gov.au/your-usi/create-usi on computer or mobile device. 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PRIVACY NOTICE

Why we collect your personal information

As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us.

How we use your personal information

We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO.

How we disclose your personal information

We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.

How the NCVER and other bodies handle your personal information

administration of VET, including program administration, regulation, monitoring and evaluation
facilitation of statistics and research relating to education, including surveys and data linkage
understanding how the VET market operates, for policy, workforce planning and consumer information.

The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.

The NCVER does not intend to disclose your personal information to any overseas recipients.

For more information about how the NCVER will handle your personal information please refer to the NCVER’s Privacy Policy at www.ncver.edu.au/privacy.

If you would like to seek access to or correct your information, in the first instance, please contact Complete Hospitality Training using the contact details listed below.

Please refer to the additional State or Territory Authority Privacy Notice included in this application process should this be relevant to your application.

Surveys

Contact information

At any time, you may contact Complete Hospitality Training to:

request access to your personal information
correct your personal information
make a complaint about how your personal information has been handled
ask a question about this Privacy Notice

"},"enrolOptions":{"DISPLAY":"Course Details","TYPE":"enrol-details","FIELDS":{"STUDYREASONID":{"VALUES":[{"DISPLAY":"To get a job","VALUE":1},{"DISPLAY":"To develop my existing business","VALUE":2},{"DISPLAY":"To start my own business","VALUE":3},{"DISPLAY":"To try for a different career","VALUE":4},{"DISPLAY":"To get a better job or promotion","VALUE":5},{"DISPLAY":"It was a requirement of my job","VALUE":6},{"DISPLAY":"I wanted extra skills for my job","VALUE":7},{"DISPLAY":"To get into another course of study","VALUE":8},{"DISPLAY":"Other reasons","VALUE":11},{"DISPLAY":"For personal interest or self-development","VALUE":12},{"DISPLAY":"To get skills for community/voluntary work","VALUE":13}],"EVENTS":{},"TRIGGER_EVENTS":{},"ID":"STUDYREASONID","DISPLAY":"Of the following categories, select the one which best describes the main reason you are undertaking this course?","TYPE":"select","REQUIRED":true,"TOOLTIP":"Select the value that best represents the reason for 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PRIVACY NOTICE

Why we collect your personal information

As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us.

How we use your personal information

We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO.

How we disclose your personal information

We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.

How the NCVER and other bodies handle your personal information

administration of VET, including program administration, regulation, monitoring and evaluation
facilitation of statistics and research relating to education, including surveys and data linkage
understanding how the VET market operates, for policy, workforce planning and consumer information.

The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.

The NCVER does not intend to disclose your personal information to any overseas recipients.

For more information about how the NCVER will handle your personal information please refer to the NCVER’s Privacy Policy at www.ncver.edu.au/privacy.

If you would like to seek access to or correct your information, in the first instance, please contact Complete Hospitality Training using the contact details listed below.

Please refer to the additional State or Territory Authority Privacy Notice included in this application process should this be relevant to your application.

Surveys

Contact information

At any time, you may contact Complete Hospitality Training to:

request access to your personal information
correct your personal information
make a complaint about how your personal information has been handled
ask a question about this Privacy Notice

PRIVACY NOTICE

Why we collect your personal information

As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us.

How we use your personal information

We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO.

How we disclose your personal information

We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.

How the NCVER and other bodies handle your personal information

administration of VET, including program administration, regulation, monitoring and evaluation
facilitation of statistics and research relating to education, including surveys and data linkage
understanding how the VET market operates, for policy, workforce planning and consumer information.

The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.

The NCVER does not intend to disclose your personal information to any overseas recipients.

For more information about how the NCVER will handle your personal information please refer to the NCVER’s Privacy Policy at www.ncver.edu.au/privacy.

If you would like to seek access to or correct your information, in the first instance, please contact Complete Hospitality Training using the contact details listed below.

Please refer to the additional State or Territory Authority Privacy Notice included in this application process should this be relevant to your application.

Surveys

Contact information

At any time, you may contact Complete Hospitality Training to:

request access to your personal information
correct your personal information
make a complaint about how your personal information has been handled
ask a question about this Privacy Notice

PRIVACY NOTICE

Why we collect your personal information

As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us.

How we use your personal information

We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO.

How we disclose your personal information

We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.

How the NCVER and other bodies handle your personal information

administration of VET, including program administration, regulation, monitoring and evaluation
facilitation of statistics and research relating to education, including surveys and data linkage
understanding how the VET market operates, for policy, workforce planning and consumer information.

The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.

The NCVER does not intend to disclose your personal information to any overseas recipients.

For more information about how the NCVER will handle your personal information please refer to the NCVER’s Privacy Policy at www.ncver.edu.au/privacy.

If you would like to seek access to or correct your information, in the first instance, please contact Complete Hospitality Training using the contact details listed below.

Please refer to the additional State or Territory Authority Privacy Notice included in this application process should this be relevant to your application.

Surveys

Contact information

At any time, you may contact Complete Hospitality Training to:

request access to your personal information
correct your personal information
make a complaint about how your personal information has been handled
ask a question about this Privacy Notice

PRIVACY NOTICE

Why we collect your personal information

As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us.

How we use your personal information

We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO.

How we disclose your personal information

We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.

How the NCVER and other bodies handle your personal information

administration of VET, including program administration, regulation, monitoring and evaluation
facilitation of statistics and research relating to education, including surveys and data linkage
understanding how the VET market operates, for policy, workforce planning and consumer information.

The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.

The NCVER does not intend to disclose your personal information to any overseas recipients.

For more information about how the NCVER will handle your personal information please refer to the NCVER’s Privacy Policy at www.ncver.edu.au/privacy.

If you would like to seek access to or correct your information, in the first instance, please contact Complete Hospitality Training using the contact details listed below.

Please refer to the additional State or Territory Authority Privacy Notice included in this application process should this be relevant to your application.

Surveys

Contact information

At any time, you may contact Complete Hospitality Training to:

request access to your personal information
correct your personal information
make a complaint about how your personal information has been handled
ask a question about this Privacy Notice

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PRIVACY NOTICE

Why we collect your personal information

As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us.

How we use your personal information

We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO.

How we disclose your personal information

We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.

How the NCVER and other bodies handle your personal information

administration of VET, including program administration, regulation, monitoring and evaluation
facilitation of statistics and research relating to education, including surveys and data linkage
understanding how the VET market operates, for policy, workforce planning and consumer information.

The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.

The NCVER does not intend to disclose your personal information to any overseas recipients.

For more information about how the NCVER will handle your personal information please refer to the NCVER’s Privacy Policy at www.ncver.edu.au/privacy.

If you would like to seek access to or correct your information, in the first instance, please contact Complete Hospitality Training using the contact details listed below.

Please refer to the additional State or Territory Authority Privacy Notice included in this application process should this be relevant to your application.

Surveys

Contact information

At any time, you may contact Complete Hospitality Training to:

request access to your personal information
correct your personal information
make a complaint about how your personal information has been handled
ask a question about this Privacy Notice