News

Understanding and Responding to Changing Customer Expectations in Hospitality
Evolving technologies, demographics, and global events are reshaping what guests expect. It's vital
Understanding Standard 3.2.2A and the New Food Safety Management Tools for Australian Food Businesses
The latest amendment to the Australia New Zealand Food Standards—Standard 3.2.2A—is a pivotal ad
Building Sustainable Practices in Hospitality: Environmental Training for Employees
Here’s a look into why and how environmental training for employees can bring about a wave of sust
The Power of Positive Reinforcement in Hospitality Training
It’s easy to see the power of positive reinforcement in hospitality training once you’ve used th
How to Create an Effective Training Plan for Your Hospitality Business
Creating an effective training plan for your hospitality business can improve customer relations and
The Art of Upselling: Techniques for Hospitality Sales Professionals
For those ready to learn the art of upselling, we’ve got a few techniques for hospitality sales p
Creating a Successful Onboarding Program for New Hospitality Employees
Onboarding programs for new hospitality employees allow managers and co-workers to provide a smooth
Managing and Motivating Your Hospitality Team: Tips and Tricks
Getting it right can be difficult, but the rewards of successful management are significant. Here ar
The Benefits of Cross-Training in the Hospitality Industry
There are many benefits of cross-training in the hospitality industry because it is so diverse, and
Does Bartending in Australia Offer Flexible Working Arrangements?
If you’re an aspiring bartender, you’re likely wondering whether bartending in Australia offers
Five Key Things You Should Learn From a Quality Hospitality Management Course
Let’s discuss five key things you should learn from a quality hospitality management course. These
Five Reasons To Get a Certificate in Hospitality
Here are five reasons to get a certificate in hospitality. A certificate in hospitality will smooth
How Far Can a Hospitality Qualification Take You?
How far can a hospitality qualification take you? Considering how much you’ll learn, type of quali
Five Tips To Help You Secure the Best Bartender Job
Being a great bartender is about more than just pouring drinks and smiling at your customers. Here a
Reasons Why the Hospitality Industry Takes Training Seriously
There are many reasons why the hospitality industry takes training seriously. It’s not just about
This Is Why Certified Training Is Vital to the Hospitality Industry
Learn why certified training is vital for a career in Australia's fast-paced hospitality industry, i
What Career Paths Can a Hospitality Qualification Open Up for You?
Before entering the hospitality industry, you’ll want to know what career paths a hospitality qual
What Is the Typical Shift Schedule for Coffee Shop Baristas?
Coffee shop managers have the tricky job of organising the shift schedules of baristas. And there’
Your Guide to Selecting the Right Hospitality Course for You
It can be tricky to find the right hospitality course. To help you along, we’ve created a guide to
Why Are There So Many Certificates and Regulations in the Food Industry?
All food businesses are subject to a wide range of regulations and standards to ensure that they adh
Five Tips To Help You Get Into Hospitality Management
Regardless of whether you're considering a career in hospitality or looking for a new job, here are
Why Nationally Recognised Certificates Are So Important in the Food Industry
Thanks to nationally recognised certificates, a food handling business in Victoria can confidently e
A Strategic Guide to Switching Careers
Some career switches are easy, while others come with many challenges. But with proper planning and
Life or Death – ABC Everyday
Our man Sam has another hit on his hands... just don't tell him that! Friends at the ABC have produc
Accommodation Association secures funding under a new Jobs Victoria initiative
Complete Hospitality Training (CHT) congratulates our partner, the Accommodation Association (AA), i
Key to Building a Loyal Customer Base
As a business owner in the hospitality industry, it’s essential to nurture and grow your customer
4 Common Mistakes Employers Make When Hiring
By knowing some common hiring mistakes you will be equipped to avoid them the next time you advertis
Our Bartending Courses Teach More than Just How to Pour
A bartending course that only teaches you to pour is not properly preparing you for your first barte
Getting the Most Out of Your Training
Getting the most out of training doesn’t only depend on the calibre of the course and the training
Securing Work after Education
Having recognised certification doesn’t mean employers are going to be knocking on your door. You
Training Hospitality Workers for Success
Like any industry, training hospitality workers for success depends on knowing each workers goals, a
Why Formal Certifications Are So Important
Formal certification in hospitality depends on completing specialised training that encompasses mult
How to Keep Learning Online
Learning is an essential part of career growth. But whatever your reason, to keep learning online do
Difference Between a Good and Bad Course Provider
CHT is a fully accredited hospitality training institution, but what does this mean and what is the
Education During Lockdown
With COVID-19, we have had to adapt every aspect of our lives to maintain some semblance of order, a
RSA Melbourne Update
Not all hospitality training is equal, whether delivered online in a virtual classroom, or face-to-f
How a Course in Hospitality Can Take You Anywhere
If you were wondering how a course in hospitality can take you anywhere in the world, you’ve come
How to Balance Education, Work, and Life
How do you balance education, work, and life? Take these tips to heart, and you’ll fly through you
The Benefits of Returning to Face-to-Face Learning
Hospitality is a very hands-on industry which is why there are numerous benefits to in-person traini
Tips for Entering the Workforce for the First Time
Hospitality is a fast-paced industry, so we have some tips for entering the workforce for the first
Understanding Cultural Awareness in Hospitality
Incorporate cultural awareness and sensitivity into your business practices for the respect and safe
Health & Safety in Hospitality – Managing Best Practice
What are your obligations and duties as an employee? We discuss some elements you need to consider f
How to Measure and Improve Your Customer Service
Customer service is one of the most important factors of any hospitality business, which is why meas
A Strategic Approach to Expanding Your Restaurant/Café
Whether you’re planning to add a new shop, explore options with pop-ups or diversifying the menu,
How to Take Your Restaurant to the Next Level
What does your restaurant look like in the next 5, 10, 20 years? Do you know what the next step look
How to motivate employees in hospitality
How motivated are your staff to get the work done? Team morale is an essential factor to any busines
Steps for Optimal Rostering and Time Management
With the right roster you can optimise your productivity and ensure your business maintains profitab
Improving the Bookkeeping in Your Business
Streamline your bookkeeping process with the right software and experts. CHT looks at the best ways
How to Train Up a Team Lead/Manager in Hospitality
With the specific needs of hospitality management, a reliable go-to gives you the space to explore g
How to Find the Best Chef for Your Kitchen
The chef plays a critical part in the success of your business. If you’re searching for a new chef
7 Skills All Your Hospitality Employees Should Have
There are many moving parts to hospitality, and you want to know your staff are up for the job. Ensu
Tips for Taking Your Restaurant Online
If you haven’t already incorporated an online ordering process for your restaurant, it’s time to
5 Tips to Hiring Hospitality Staff
There’s an art to recruitment – and with the unique needs of hospitality, it’s important you h
Making Great Coffee at Home
The best ways to make great coffee at home. Let Sam, our master barista trainer, give you some tips
How Much Does an RSA Course Cost?
So, here’s the question that’s probably on your mind: how much does an RSA course cost? The good
How Long Does It Take to Become a Certified Mixologist?
When you become a mixologist, you’re an expert drink maker who knows how to craft every cocktail i
Why You Should Complete Bartender Education and Training
Being a bartender is a great gig, but in a nightlife capital like Melbourne, there’s a lot of comp
What are the Benefits of doing Barista Training and Education?
Barista training and education distinguishes you as a professional before you’ve even started your
Perfecting the Art of Coffee; How Long Does Barista Training Take?
If you’re a coffee connoisseur looking to master the art of coffee making look no further than Com
How do I get my Bar & Gaming License?
We hear this question quite often… There’s actually no such thing as a bar and gaming license. W
Who Needs A Responsible Service of Alcohol (RSA) Course?
Anyone who intends to work in licensed premises will need to complete an accredited Responsible Serv
Can I renew my RSA online in Victoria?
RSA certificates issued in Victoria do not expire as such, however, licensees and staff subject to m
How to score that awesome Bar Job
So, you’ve completed your bar course and earned your RSA Certificate. Well done. Here at Complete
Beware of Responsible Service of Alcohol (RSA) training course scams
Complete Hospitality Training (CHT) have recently been receiving a high volume of calls from student
Complete Hospitality Training