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Bartending, espresso coffee & leadership
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Success Stories
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ahs hospitality increases the quality of service that their corporate customers and their guests are accustomed to through highly customised and contextualised training.
ahs hospitality is Australia’s leading hospitality guest services provider for the accommodation industry and has been providing award winning housekeeping services to the Australian hospitality industry since 1993.
Their expertise, professionalism, services, and flexibility provide quality and compliant housekeeping results for almost every hotel brand in the region, servicing a range of hotels from 3 to 5-star, as well as luxury and boutique sites.
https://www.ahshospitality.com.au/
Challenge
ahs hospitality wanted to enhance the leadership and management skills of their managers and supervisors to ensure that they, and their teams, were best equipped to provide quality accommodation services to their corporate customers.
ahs hospitality was seeking a highly customised and contextualised training solution to ensure that over 250 senior housekeeping manager and over 600 trained housekeeping professionals could deliver the highest quality of service with unmatched efficiency.
Key Challenges:
- Development of a more skilled, knowledgeable, and engaged workforce through the delivery of specialised training.
- Ensuring that those providing accommodation services delivered the quality of service that ahs hospitality’s corporate customers and their guests were accustomed to.
- Deliver a program that would allow ahs hospitality staff to explore career progression opportunities within the business.
Solution
Complete Hospitality Training (CHT) worked with ahs hospitality to develop a highly customised and contextualised training program that allowed ahs hospitality’s managers and supervisors to develop their leadership and management skills which in turn allowed them to better lead and manage their teams to deliver the quality of services that ahs hospitality’s clients and guests were accustomed to.
The delivery of the SIT40422 - Certificate IV in Hospitality tailored to senior housekeeping manager and housekeeping professionals provided ahs hospitality’s staff with the ability to learn, not just from the information shared with them, but also from the working environment. This practical, efficient method ensured that learning was focused on actual skills that take place in industry. The training also ensured that staff not only found confidence but exceled in their roles.
CHT prides itself on delivering high-quality vocational education and training that allows individuals to learn and add meaning to their lives.
Outcomes
The training that CHT provided to ahs hospitality’s staff:
- Increased the educational engagement of non-English speaking resident migrants.
- Created upskilling pathways for team members.
- Established future career pathways for future leaders and managers.
- Assisted in the coaching and mentoring of team members.
- Provided educational pathways for a diverse workforce.
- Increased the quality of team leaders and managers; and
- Assisted in the reduction in turnover of team members.
- Development of a customised and tailored training program specific to the needs of Mentone Grammar’s students.
- Designing a training program that complemented the existing curriculum structure and was engaging and inspiring for the students
- Deliver a training program that provides students with accredited micro-credentials as a pathway to employment or further education.
- Hospitality.
- Financial literacy.
- Marketing.
- Business management.
- Barista coffee (accredited); and
- Food handling (accredited).
Fonda Mexican increases customer satisfaction and reduces people turnover costs through efficiency of staff training.
Fonda was founded in Richmond, Victoria in 2011 by two mates – Tim McDonald and Dave Youl. Tim was a lawyer and Dave was a fireman when they both set off to Mexico to develop the concept and get inspiration from the fonda’s all over Mexico.
In Mexico, a ‘fonda’ is a home that a family has opened to the local community as a restaurant, serving delicious and simple food that is made with love. The vision was to develop a menu of Mexican street food dishes designed to share, utilizing the quality, freshness, and variety of Australian produce.
https://www.fondamexican.com.au/
Challenge
After a series of negative experiences working in some undesirable workplaces, Fonda’s founders were committed to building a hospitality team with a positive and engaging culture.
Key Challenges:
- Ensuring that Fonda’s people were listened to, respected, and supported in their growth and development.
- Development of a training program that guaranteed Fonda’s people were best equipped to provide the consistent quality of service that their customers had come to expect.
- Deliver a program that would assist in providing Fonda’s people with long term career opportunities.
Solution
In conjunction with Fonda, Complete Hospitality Training (CHT) facilitated a tailored training program best suited to Fonda’s identified training needs. Fonda were very insistent that a generic program of training and assessment was not what they required.
CHT provided training and assessment that was learner centred and which supported lifelong learning. Resources, including assessments, were contextualised for Fonda’s restaurants and training plans included units specifically selected for Fonda whilst still meeting the packaging rules of SIT30616 – Certificate III in Hospitality.
CHT recognises the value of industry engagement as the driving force in shaping training and assessment strategies. The training and assessment services that are delivered are founded on industry need and expectations. In the case of Fonda, this also extended to delivering training in a manner which positively engaged and was tailored to the learner cohort of Gen Z and young millennials.
Outcomes
Some of the outcomes that Fonda has benefited from include:
- Quality and consistency of service replicated across all Fonda restaurants.
- Increased revenue through efficiency of staff training.
- Associated benefits from an increase in customer satisfaction; and
- Reduction in people turnover costs due to improvements in people engagement and job fulfilment.
What People Say About Us
- Esbjorn Torstensson10/07/2024We did a team build/half day barista course with Sam and it turned out to be just as much about reading people as making coffee! The team and I thoroughly enjoyed the morning,the delicious coffee, and excellent training - thanks Sam!read moreread lessValen o9/19/2024A great learning experience with an nice human touch. The class is dynamic and even funny, and the kind lady at the reception is really outstanding! Thanks for everything!read moreread lessSamuel Rowan9/15/2024Absolutely fantastic experience during my Cert IV here. Can't recommend strongly enough. Tash, Sam and Will are genuinely wonderful people and amazing teachers, coming here for classes was the highlight of my week. Thanks for everything!!read moreread lessRiya B8/27/2024Loved this courseread moreread less
- Ross Wedd6/21/2024Very well explained courseread moreread lessKim-Quy6/04/2024Sam is a great trainer/barista. I really enjoyed the course and learnt a lot. Lots of practice on how to make a good coffee. Thank you Sam.read moreread lessJulie-Anne Customer care5/27/2024The Trainer Dan was very nice and super engaging !!read moreread lessOlivia5/17/2024Enjoyed the course and class was fun to learn! Recommend!read moreread less
- T Phillips4/11/2024Sam is friendly, engaging and incredibly knowledgeable. He made the experience fun and informative and very enjoyable!read moreread lessTri4/07/2024Got my RSA couple days ago, great experience overall, plenty of info to do the test and our teacher was patient and helpful.read moreread lessCamilo Godoy2/27/2024Muy buena institución muy recomendada para todas las personas que quieran tener una experiencia previa y un mayor conocimiento en el oficio de bartender recomiendo a los estudiantes hablantes de español tener un buen nivel de inglés para sacar el mayor provecho del curso, aunque los profesores se esfuerzan por hacerte entender la mayor cantidad de información una experiencia muy excelente y súper recomendado.read moreread lessRosana RoxieRo2/15/2024WONDERFUL WONDERFUL WONDERFUL. Trainer amazing and very helpful. Customer service to get intouch with (if in any case goes wrong) above and beyond AMAZING. Very glad I choose this training academy to have done this course. I recommend this training facility 💯 percent. (Linda on phone .. you are wonderful ❤️ . Our online trainer Magnificence and very help full.read moreread less
- Reuben Ted Arquizo1/21/2024It's very satisfactory.read moreread lessjayar Pefianco8/28/2023Sam trained us for Barista Master Class and it was an amazing experience! He pushes you to be on your best all the time and at the same time make coffee like a pro! Thanks Sam!read moreread lessChris Ovens8/04/2023Stuart taught a fantastic bartending class, gave me all the skills I needed to break into a totally new career direction. I went from 0 hospo/bar experience to getting my first bartending job after a few short weeks.read moreread lessHayden7/24/2023Darren was our trainer, great bloke. Good quick to the point course that’ll get you ready for hospitality work. I was hoping to meet and chat to people in the face to face version but there was only a very brief interaction period when we did the role play exercise.read moreread less
- Barbara Roman4/05/2023When one door closed on my career in December 2021 I have never imagined that I will be given new opportunity with Complete Hospitality Training. Accommodation Association Team together with our training guru Carla have given me hope ,support and show there is light at the end of the very dark tunnel.Their welcoming attitude and informative way made the 5 days of training a breeze. Would like to thank all for their support!!!read moreread lessRU3/05/2023Sam and Angela are kind and amazing trainers.I learned a lot from the course. Everyone who is interested in barista course should come to enjoy it. Love them so much!read moreread lessEvril Banne Rara'3/05/2023The best coffee class i’ve ever took. Sam and Angela, both are amazing trainers, super kind and also humorist 🙂 You will enjoy make your own coffee here. Come and join the class 🙂read moreread lessAshish Sachdev3/03/2023Fantastic People, Best RSA Refresher Training Ever In Australia!read moreread less
- Inma Moreno2/04/2023it is a good training, they explain very good and they are very kind people.read moreread lessannette mikecz1/28/2023Thanks to the awesome team, a wonderful vibe and amazing Barista school training a very enjoyable and hands on course .read moreread lessSophie Feldman1/13/2023Did my RSA here, teachers were very helpful and super nice as well.read moreread lessRachel Coffey12/07/2022Was a great online course, I would recommend this course to my friends.read moreread less
- Evan Alexopoulos11/15/2022Stuart was a boss and made class very enjoyable.read moreread lessEdward H11/09/2022Awesome fun. Did course with sam, and loved itread moreread lessLana Hristovski11/01/2022I’ve completed a number of courses at CHT over the years and each time I go back I’ve had a great experience. It’s the perfect environment for developing new skills as it has a fully equipped bar, restaurant and coffee making studio. I enjoy learning about the different types of beers, wines and spirits and love making fancy cocktails and coffees. I highly recommend Complete Hospitality Training as it has great trainers and it offers the complete hospitality package.read moreread lessMichael Lambiris9/14/2022The RSA course was well presented with good supporting documents and effective use of online facilities. The presenter (Pam) was enthusiastic, pleasant and respectful, and the support staff helpful.read moreread less
- Rick Amoore9/12/2022Did my RSA online with CHT. Professional and friendly with an excellent online experience. Pam was a great instructor.read moreread lessJune Kim9/07/2022Stuart선생님 was awesome!! It wasn't hard to follow. and he gave the lesson in a very fun way!read moreread lessMer Fernández9/02/2022I did my RSA training with them and the process to register was simple and straight forward and the way of delivering the course was great and easy to follow. Elyse was a great trainer and she was engaging and motivated.read moreread lessJay Protacio8/24/2022I did the RSA course with Pam and she was wonderful! I appreciate the experiences and stories she told us from her years in the industry, and her way of teaching was lively and engaging – very impressive, considering it was a 5-hour course! I also did the barista master class with Sam and it was great! Truthfully, I'm not a fan of coffee but Sam's teaching was so expressive and thorough, I can see why coffee is such an important part of Melbourne's hospitality scene. I enjoyed every minute of the course – even having to drink multiple shots of espresso straight!read moreread less
- Daggs018/24/2022Just completed an online RSA course with Complete Hospitality Training. Could not have been easier to enroll and the course was great, thanks Pam. The course was comprehensive covering all the requirements. It included role playing and all aspects of a face to face course without having to travel. Thanks CHT. Regards Darrell Faulknerread moreread lessFlorencia Santos Fassi8/17/2022If there were more stars, I'd choose them! I had a great experience with the course I took and an amazing support from my Cloud Assistant Vina and staff from the Head Office. I can't be more than gratefull. I absolutely recommend them.read moreread lessZiauddin Mohammad8/17/2022Good ?read moreread lessAmul Basnyat8/17/2022It was great experience.read moreread less
- Jasna Kleesh8/03/2022This is a great course and lots of hands on learning, the teachers are fantastic and very knowledgeable. The only thing that ruined this path for me was covid, definitely recommend ?read moreread lesstoancoi toancoi7/31/2022Great teacherread moreread lessBoopathi Loganathan7/07/2022Excellent!Great Trainer!read moreread lessNeha6/26/2022Did my RSA here and my trainer Pam was amazing! I am so grateful for her patience and pace in taking the time to ensure we ALL understood her and importance of having RSA. Pam you're a star!!read moreread less
- Jens L.6/14/2022I have attended a barista and latte art course in Melbourne CBD. The location is only a short walk from Flinders Street Station which makes it very accessible. Sam was very knowledgeable and approachable during the 5 hour training. I definitely enjoyed the day and would recommend this to anyone interested in making coffee and getting to see a bit more behind the scenes of a cafe. Sam gave valuable tips and offered help throughout the event. Thanks!read moreread lessDiamond Sean5/31/2022Very friendly and enjoyable. I would do it again.read moreread lessPatcharapong Phangpan5/31/2022Great staff and trainer supportEasy to study and take test via onlineread moreread lessAgung Paramitha5/10/2022I completed my Bartending (Foundation) course and RSA with Stuart. He is such an amazing trainer. Clearly he has an extensive experience in bartending. His class was beyond fun! Thank you Complete Hospitality Training for the awesome learningread moreread less
- Claudia Salom5/02/2022Pam the teacher is really good. You learn something new and a lot from her experience in the field.read moreread lessKatherine Isherwood4/28/2022Designed to help you passread moreread lessNIKOLAOS KASSANIS4/28/2022Good !read moreread lessAnish Sharma Tiwari4/07/2022I really like to get passed and have my RSA certificate from here. All the staff members and the trainers are so supportive and good indeed.I would like to suggest all the one who is intrested in BAR-TENDER to have RSA certificate from Complete Hospitality Training. Thankyou;)read moreread less
- Ana Soares4/05/2022It was absolutely amazing & fun experience. It was a group of 20 but our facilitator was patient, professional and generous with her time. I highly recommend it ??read moreread lessJohnny4/05/2022It was a great and very informative session. I learnt alot of things that were new to me and will play a big part throughout my new path in hospitality. Thank you to Pam for making it fun and enjoyable.read moreread lessManda Starr3/01/2022The training was great. Would highly recommendread moreread lessKai Munro2/06/2022made the test not stressful and calm and explained in detail each question so all students understood.read moreread less
- Sherin K2/06/2022great information received from this course.read moreread lessAnthony Saramandif1/20/2022Helped me learn everything I need in a short amount of timeread moreread lessPatrick McCracken12/20/2021It's a great place to work as everyone are friendly and helpfulread moreread lessNishan Kharel10/30/2021The best thing about this place is their customer service. Any problems or enquiries there is quick and immediate responses. Kudos to everyone.read moreread less
- J R10/13/2021Booking this course was the easiest thing I have ever done. Very professional and I would highly recommend their RSA course! Big thank you to Linda for helping me organise multiple participants!read moreread lessBlake Hodges10/13/2021Honestly this place is the best place to get a cert 4 in hospitality, teachers are very helpful and the other classmates are always so friendly if you where to go here and get a qualification I’d say this is the best place to do soread moreread lesscazthomas19/12/2021Amazing instructor for the RSA course. Doing any course on-line, remotely, is always difficult, but the instructor, Brett, was very engaging and informative. He clearly had a wealth of relevant experience which he shared. He was also able to relate to all the participants who were from a wide range of backgrounds and experiences.read moreread lessBailey Johnson9/12/2021The best choice I've ever made!! I completed my certification in one of the most supportive learning environments I've ever experienced. I was considerably nervous going into my course and I've come out the other side more confident in myself and my abilities than ever before. CHT Melbourne is about more than just passing on the facts that you need to know in order to pass a test, they're about teaching you how to handle yourself and all the different situations you can face in the hospitality industry. They focus on the real life information, with the legal and theoretical underpinning knowledge to answer almost any question you can come up with. Not only do they provide great courses, they're an amazing group of people who will go to the ends of the Earth to help any one of their students. I wouldn't recommend any organisation other than CHT for a course to prepare yourself for the hospitality industry, or just to brush up on your knowledge.read moreread less
- Nancy Rizk8/23/2021Great course. Pam our teacher was so helpful and answered all questions and concerns. Really great RSA course.read moreread lessAnna De Stefano7/14/2021The overall course was really good and with a lot of information explained perfectly.I did the online version and let me tell you Pam was the best part of it. Amazing teacher and a really sweet lady. She was really patient and explained everything in details and stopped to answer questions even though she was tight on time but she didn’t refrain from stopping and explain a topic one more time if needed by one of the students.Pamela owns huge merit for those five stars.read moreread lessChristopher Anderson7/11/2021Great course, the content was comprehensive and the training was thorough. There was a good balance of practical and theory with the addition of extensive cocktail making practice. Will was an incredible instructor who engaged the students in a fun way.read moreread lessMaeve M7/11/2021Brilliant course great training, assessor was super helpful and patientread moreread less
- Cos Wong4/28/2021CHT is a great place to learn your hospitality courses. I had completed my Bartending Course last month. Both of my trainers are so professional, kind, and fantastic. I would definitely recommend CHT. Of course, I will come again to study other courses here.read moreread lessHoangUyen DoDang4/21/2021I took Sam's barista class.Nice and heart warming environment. Sam is more like your friend, family or even your dad than just a teacher. He is highly skilled in trainning and working ethic, with huge sense of humour who makes you laugh a lot during your class. Plus, his EQ is extremely high and caring alot for others aka he can sense you. He will share his tips working as a barista and an coffee shop owner beside the skill set, specified for each of his student.Highly recommended. Defenately will come back.read moreread lessMichael Ogden3/31/2021Very Professional approach. Team ensures that everything is explained clearly right from Registering to showing up on the information day and till your training is completed. I was fortunate enough to have "Estor","Cam" and "Jordan" to train me in both my certifications, very knowledgeable and extremely easy to understand. I would not hesitate in recommending taking courses through CHT to anyoneread moreread lessAdrian3/17/2021After completed Hospitality Package in 2018.I I went on to develop my hostality skills in bar & cafe and leading myself to management role. The course provide fundamental skills from cafe to bar operation. I certainly recommend this course for anyone that currently studying at university (like myself) who are currently looking for part-time to full-time position. I still have connection with some of classmate and they are successfully established themselves in hospitality career. (Bar Manager, Cafe Owner, Head Barista). This course was a life changing for me and provide me with the direction while completing university.read moreread less
- Meg Dunn2/07/2021My trainer, Pam, was absolutely fantastic! She was very knowledgable and extremely easy to understand. I would not hesitate in recommending taking courses through CHT to anyone.read moreread lessYvonne Manalili2/07/2021I had a good time learning about Food handling. The teacher was really fun to talk and also she's so friendly.read moreread lessChibi_Phoenix31/07/2021Had a wonderful time learning to make coffee and properly steam milk, shoutout to Sam our coffee master for being patient, awesome and converting me from a no-coffee person into a coffee addict (thanks for that!)read moreread lessRob Dome11/13/2020Would highly recommend to anyone wanting to do hospitality courses.read moreread less
- hans weiss6/04/2020An amazing delivery via ZOOM. Course information spot on and will be enrolling in further coarses in the near future.read moreread lessRenu Renu4/07/2020I did hospitality course from CHT. It was a wonderful experience. All credit goes to Brett. His teaching method is so brilliant and creative that i could not feel even once that i am attending full day class. He gave us chance to do practical and assessment by ourselves. I would highly recommend CHT.Thanks CHT teamread moreread lessSyed Imam4/07/2020Trainer was a proread moreread lessjacquie O4/04/2020Recently completed my RSA here. The course was very engaging and the presenter was extremely nice and welcoming. Would recommend to anyone looking for hospitality training.read moreread less
- Marcin Ellingham4/04/2020Brett was entertaining and made the 4 hour lesson fly by. I feel like I have retained a lot of the information from this course; testimony to Brett's teaching style. Would definitely recommendread moreread lesssteven kakoliris4/04/2020Thank you so much "Gem", I genuinely enjoyed learning more about liquor licensing, and i must say as a teacher you are an amazing & excellent educator, you deffenetly know your stuff very knowledgeable keep up the good work.read moreread lessMichelle Ross4/04/2020Gem was amazing! she went above and beyond, made the material fun, and lots of laughs along the way. Highly recommend!read moreread lessKathleen Murphy4/04/2020fantastic class and a caring administration definitely recommendread moreread less