Complete Hospitality Training can equip you with the skills
and the confidence you need to gain employment in Melbourne’s thriving hospitality industry.
CHT provides nationally recognised training, great facilities and employment program.

Learn practical skills
Bartending, espresso coffee & leadership

Recognised qualification
Earn a Nationally recognised qualification

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Upskill your organisation
With an accredited qualification or skill set
Success Stories
Find how our students found their perfect job!


ahs hospitality increases the quality of service that their corporate customers and their guests are accustomed to through highly customised and contextualised training.
ahs hospitality is Australia’s leading hospitality guest services provider for the accommodation industry and has been providing award winning housekeeping services to the Australian hospitality industry since 1993.
Their expertise, professionalism, services, and flexibility provide quality and compliant housekeeping results for almost every hotel brand in the region, servicing a range of hotels from 3 to 5-star, as well as luxury and boutique sites.
https://www.ahshospitality.com.au/
Challenge
ahs hospitality wanted to enhance the leadership and management skills of their managers and supervisors to ensure that they, and their teams, were best equipped to provide quality accommodation services to their corporate customers.
ahs hospitality was seeking a highly customised and contextualised training solution to ensure that over 250 senior housekeeping manager and over 600 trained housekeeping professionals could deliver the highest quality of service with unmatched efficiency.
Key Challenges:
- Development of a more skilled, knowledgeable, and engaged workforce through the delivery of specialised training.
- Ensuring that those providing accommodation services delivered the quality of service that ahs hospitality’s corporate customers and their guests were accustomed to.
- Deliver a program that would allow ahs hospitality staff to explore career progression opportunities within the business.
Solution
Complete Hospitality Training (CHT) worked with ahs hospitality to develop a highly customised and contextualised training program that allowed ahs hospitality’s managers and supervisors to develop their leadership and management skills which in turn allowed them to better lead and manage their teams to deliver the quality of services that ahs hospitality’s clients and guests were accustomed to.
The delivery of the SIT40416 - Certificate IV in Hospitality tailored to senior housekeeping manager and housekeeping professionals provided ahs hospitality’s staff with the ability to learn, not just from the information shared with them, but also from the working environment. This practical, efficient method ensured that learning was focused on actual skills that take place in industry. The training also ensured that staff not only found confidence but exceled in their roles.
CHT prides itself on delivering high-quality vocational education and training that allows individuals to learn and add meaning to their lives.
Outcomes
The training that CHT provided to ahs hospitality’s staff:
- Increased the educational engagement of non-English speaking resident migrants.
- Created upskilling pathways for team members.
- Established future career pathways for future leaders and managers.
- Assisted in the coaching and mentoring of team members.
- Provided educational pathways for a diverse workforce.
- Increased the quality of team leaders and managers; and
- Assisted in the reduction in turnover of team members.




- Development of a customised and tailored training program specific to the needs of Mentone Grammar’s students.
- Designing a training program that complemented the existing curriculum structure and was engaging and inspiring for the students
- Deliver a training program that provides students with accredited micro-credentials as a pathway to employment or further education.
- Hospitality.
- Financial literacy.
- Marketing.
- Business management.
- Barista coffee (accredited); and
- Food handling (accredited).


Fonda Mexican increases customer satisfaction and reduces people turnover costs through efficiency of staff training.
Fonda was founded in Richmond, Victoria in 2011 by two mates – Tim McDonald and Dave Youl. Tim was a lawyer and Dave was a fireman when they both set off to Mexico to develop the concept and get inspiration from the fonda’s all over Mexico.
In Mexico, a ‘fonda’ is a home that a family has opened to the local community as a restaurant, serving delicious and simple food that is made with love. The vision was to develop a menu of Mexican street food dishes designed to share, utilizing the quality, freshness, and variety of Australian produce.
https://www.fondamexican.com.au/
Challenge
After a series of negative experiences working in some undesirable workplaces, Fonda’s founders were committed to building a hospitality team with a positive and engaging culture.
Key Challenges:
- Ensuring that Fonda’s people were listened to, respected, and supported in their growth and development.
- Development of a training program that guaranteed Fonda’s people were best equipped to provide the consistent quality of service that their customers had come to expect.
- Deliver a program that would assist in providing Fonda’s people with long term career opportunities.
Solution
In conjunction with Fonda, Complete Hospitality Training (CHT) facilitated a tailored training program best suited to Fonda’s identified training needs. Fonda were very insistent that a generic program of training and assessment was not what they required.
CHT provided training and assessment that was learner centred and which supported lifelong learning. Resources, including assessments, were contextualised for Fonda’s restaurants and training plans included units specifically selected for Fonda whilst still meeting the packaging rules of SIT30616 – Certificate III in Hospitality.
CHT recognises the value of industry engagement as the driving force in shaping training and assessment strategies. The training and assessment services that are delivered are founded on industry need and expectations. In the case of Fonda, this also extended to delivering training in a manner which positively engaged and was tailored to the learner cohort of Gen Z and young millennials.
Outcomes
Some of the outcomes that Fonda has benefited from include:
- Quality and consistency of service replicated across all Fonda restaurants.
- Increased revenue through efficiency of staff training.
- Associated benefits from an increase in customer satisfaction; and
- Reduction in people turnover costs due to improvements in people engagement and job fulfilment.
What People Say About Us
- Boopathi Loganathan
Excellent!Great Trainer!
7/07/2022NehaDid my RSA here and my trainer Pam was amazing! I am... read moreDid my RSA here and my trainer Pam was amazing! I am so grateful for her patience and pace in taking the time to ensure we ALL understood her and importance of having RSA. Pam you're a star!! read less
6/26/2022Jens L.I have attended a barista and latte art course in Melbourne CBD.... read moreI have attended a barista and latte art course in Melbourne CBD. The location is only a short walk from Flinders Street Station which makes it very accessible. Sam was very knowledgeable and approachable during the 5 hour training. I definitely enjoyed the day and would recommend this to anyone interested in making coffee and getting to see a bit more behind the scenes of a cafe. Sam gave valuable tips and offered help throughout the event. Thanks! read less
6/14/2022Sujan Shresthatry enrolling for an online course, you'll know. got my money back... read moretry enrolling for an online course, you'll know. got my money back after i had too much. read less
6/03/2022 - Diamond Sean
Very friendly and enjoyable. I would do it again.
5/31/2022Patcharapong PhangpanGreat staff and trainer supportEasy to study and take test via online
5/31/2022Nakul PatwariReally bad, complete waste of time
5/24/2022Agung ParamithaI completed my Bartending (Foundation) course and RSA with Stuart. He is... read moreI completed my Bartending (Foundation) course and RSA with Stuart. He is such an amazing trainer. Clearly he has an extensive experience in bartending. His class was beyond fun! Thank you Complete Hospitality Training for the awesome learning read less
5/10/2022 - Claudia Salom
Pam the teacher is really good. You learn something new and a... read morePam the teacher is really good. You learn something new and a lot from her experience in the field. read less
5/02/2022Katherine IsherwoodDesigned to help you pass
4/28/2022NIKOLAOS KASSANISGood !
4/28/2022Anish Sharma TiwariI really like to get passed and have my RSA certificate from... read moreI really like to get passed and have my RSA certificate from here. All the staff members and the trainers are so supportive and good indeed.I would like to suggest all the one who is intrested in BAR-TENDER to have RSA certificate from Complete Hospitality Training. Thankyou;) read less
4/07/2022 - Ana Soares
It was absolutely amazing & fun experience. It was a group of... read moreIt was absolutely amazing & fun experience. It was a group of 20 but our facilitator was patient, professional and generous with her time. I highly recommend it 🙂😊 read less
4/05/2022JohnnyIt was a great and very informative session. I learnt alot of... read moreIt was a great and very informative session. I learnt alot of things that were new to me and will play a big part throughout my new path in hospitality. Thank you to Pam for making it fun and enjoyable. read less
4/05/2022Manda StarrThe training was great. Would highly recommend
3/01/2022Kai Munromade the test not stressful and calm and explained in detail each... read moremade the test not stressful and calm and explained in detail each question so all students understood. read less
2/06/2022 - Sherin K
great information received from this course.
2/06/2022Anthony SaramandifHelped me learn everything I need in a short amount of time
1/20/2022Patrick McCrackenIt's a great place to work as everyone are friendly and helpful
12/20/2021ben coxn/a
12/20/2021 - Nishan Kharel
The best thing about this place is their customer service. Any problems... read moreThe best thing about this place is their customer service. Any problems or enquiries there is quick and immediate responses. Kudos to everyone. read less
10/30/2021Grace TurleyEasy to complete online.
10/23/2021J RBooking this course was the easiest thing I have ever done. Very... read moreBooking this course was the easiest thing I have ever done. Very professional and I would highly recommend their RSA course! Big thank you to Linda for helping me organise multiple participants! read less
10/13/2021Blake HodgesHonestly this place is the best place to get a cert 4... read moreHonestly this place is the best place to get a cert 4 in hospitality, teachers are very helpful and the other classmates are always so friendly if you where to go here and get a qualification I’d say this is the best place to do so read less
10/13/2021 - cazthomas1
Amazing instructor for the RSA course. Doing any course on-line, remotely, is... read moreAmazing instructor for the RSA course. Doing any course on-line, remotely, is always difficult, but the instructor, Brett, was very engaging and informative. He clearly had a wealth of relevant experience which he shared. He was also able to relate to all the participants who were from a wide range of backgrounds and experiences. read less
9/12/2021Bailey JohnsonThe best choice I've ever made!! I completed my certification in one... read moreThe best choice I've ever made!! I completed my certification in one of the most supportive learning environments I've ever experienced. I was considerably nervous going into my course and I've come out the other side more confident in myself and my abilities than ever before. CHT Melbourne is about more than just passing on the facts that you need to know in order to pass a test, they're about teaching you how to handle yourself and all the different situations you can face in the hospitality industry. They focus on the real life information, with the legal and theoretical underpinning knowledge to answer almost any question you can come up with. Not only do they provide great courses, they're an amazing group of people who will go to the ends of the Earth to help any one of their students. I wouldn't recommend any organisation other than CHT for a course to prepare yourself for the hospitality industry, or just to brush up on your knowledge. read less
9/12/2021Nancy RizkGreat course. Pam our teacher was so helpful and answered all questions... read moreGreat course. Pam our teacher was so helpful and answered all questions and concerns. Really great RSA course. read less
8/23/2021Anna De StefanoThe overall course was really good and with a lot of information... read moreThe overall course was really good and with a lot of information explained perfectly.I did the online version and let me tell you Pam was the best part of it. Amazing teacher and a really sweet lady. She was really patient and explained everything in details and stopped to answer questions even though she was tight on time but she didn’t refrain from stopping and explain a topic one more time if needed by one of the students.Pamela owns huge merit for those five stars. read less
7/14/2021 - Christopher Anderson
Great course, the content was comprehensive and the training was thorough. There... read moreGreat course, the content was comprehensive and the training was thorough. There was a good balance of practical and theory with the addition of extensive cocktail making practice. Will was an incredible instructor who engaged the students in a fun way. read less
7/11/2021Maeve MBrilliant course great training, assessor was super helpful and patient
7/11/2021Cos WongCHT is a great place to learn your hospitality courses. I had... read moreCHT is a great place to learn your hospitality courses. I had completed my Bartending Course last month. Both of my trainers are so professional, kind, and fantastic. I would definitely recommend CHT. Of course, I will come again to study other courses here. read less
4/28/2021HoangUyen DoDangI took Sam's barista class.Nice and heart warming environment. Sam is more... read moreI took Sam's barista class.Nice and heart warming environment. Sam is more like your friend, family or even your dad than just a teacher. He is highly skilled in trainning and working ethic, with huge sense of humour who makes you laugh a lot during your class. Plus, his EQ is extremely high and caring alot for others aka he can sense you. He will share his tips working as a barista and an coffee shop owner beside the skill set, specified for each of his student.Highly recommended. Defenately will come back. read less
4/21/2021 - Michael Ogden
Very Professional approach. Team ensures that everything is explained clearly right from... read moreVery Professional approach. Team ensures that everything is explained clearly right from Registering to showing up on the information day and till your training is completed. I was fortunate enough to have "Estor","Cam" and "Jordan" to train me in both my certifications, very knowledgeable and extremely easy to understand. I would not hesitate in recommending taking courses through CHT to anyone read less
3/31/2021AdrianAfter completed Hospitality Package in 2018.I I went on to develop my... read moreAfter completed Hospitality Package in 2018.I I went on to develop my hostality skills in bar & cafe and leading myself to management role. The course provide fundamental skills from cafe to bar operation. I certainly recommend this course for anyone that currently studying at university (like myself) who are currently looking for part-time to full-time position. I still have connection with some of classmate and they are successfully established themselves in hospitality career. (Bar Manager, Cafe Owner, Head Barista). This course was a life changing for me and provide me with the direction while completing university. read less
3/17/2021Meg DunnMy trainer, Pam, was absolutely fantastic! She was very knowledgable and extremely... read moreMy trainer, Pam, was absolutely fantastic! She was very knowledgable and extremely easy to understand. I would not hesitate in recommending taking courses through CHT to anyone. read less
2/07/2021Yvonne ManaliliI had a good time learning about Food handling. The teacher was... read moreI had a good time learning about Food handling. The teacher was really fun to talk and also she's so friendly. read less
2/07/2021 - Chibi_Phoenix3
Had a wonderful time learning to make coffee and properly steam milk,... read moreHad a wonderful time learning to make coffee and properly steam milk, shoutout to Sam our coffee master for being patient, awesome and converting me from a no-coffee person into a coffee addict (thanks for that!) read less
1/07/2021Rob DomeWould highly recommend to anyone wanting to do hospitality courses.
11/13/2020hans weissAn amazing delivery via ZOOM. Course information spot on and will... read moreAn amazing delivery via ZOOM. Course information spot on and will be enrolling in further coarses in the near future. read less
6/04/2020Matt's AdventuresCan't complain
5/12/2020 - Renu Renu
I did hospitality course from CHT. It was a wonderful experience.... read moreI did hospitality course from CHT. It was a wonderful experience. All credit goes to Brett. His teaching method is so brilliant and creative that i could not feel even once that i am attending full day class. He gave us chance to do practical and assessment by ourselves. I would highly recommend CHT.Thanks CHT team read less
4/07/2020Syed ImamTrainer was a pro
4/07/2020jacquie ORecently completed my RSA here. The course was very engaging and the... read moreRecently completed my RSA here. The course was very engaging and the presenter was extremely nice and welcoming. Would recommend to anyone looking for hospitality training. read less
4/04/2020Marcin EllinghamBrett was entertaining and made the 4 hour lesson fly by. I... read moreBrett was entertaining and made the 4 hour lesson fly by. I feel like I have retained a lot of the information from this course; testimony to Brett's teaching style. Would definitely recommend read less
4/04/2020 - steven kakoliris
Thank you so much "Gem", I genuinely enjoyed learning more about liquor... read moreThank you so much "Gem", I genuinely enjoyed learning more about liquor licensing, and i must say as a teacher you are an amazing & excellent educator, you deffenetly know your stuff very knowledgeable keep up the good work. read less
4/04/2020Michelle RossGem was amazing! she went above and beyond, made the material fun,... read moreGem was amazing! she went above and beyond, made the material fun, and lots of laughs along the way. Highly recommend! read less
4/04/2020Kathleen Murphyfantastic class and a caring administration definitely recommend
4/04/2020Andy BruceVery knowledgeable trainer, friendly staff and easy to get to location
4/04/2020 - Elena Benítez
Quick learning, great teacher and great quality for the value. Very professional... read moreQuick learning, great teacher and great quality for the value. Very professional yet fun and dinamic. read less
4/04/2020Annisa DalbyWonderful training for an RSA, class was run well with a very... read moreWonderful training for an RSA, class was run well with a very friendly teacher who answered any questions asked and was open to discussions about what was covered in the course. However, there was no mention of how to deal with the circumstance of a person they are serving suffering from a condition that involves symptoms which resemble intoxication. When Type 1 Diabetics fall into hyperglacemia they tend to act 'drunk'; RSA students should be educated that this may be the reasoning behind rowdy behavior at a function, bar or club and how to deal with this type of situation to keep the person's health from deteriorating. There may be other medical conditions that are relevant to discuss as well that have similar symptoms or present similiar situations. I would not know of this knowledge if I wasn't diagnosed myself so I believe it relevant to include in such a course like the RSA. read less
4/04/2020Isabella DraperGem was a fantastic teacher and made everything easy to remember! Her... read moreGem was a fantastic teacher and made everything easy to remember! Her enthusiasm is exactly what people need when undertaking a course like this, highly recommend! read less
3/04/2020Ellie NguyenGem was a great trainer, very engaging and made the 4h interesting.... read moreGem was a great trainer, very engaging and made the 4h interesting. Would give 5 stars for the whole thing if it wasn’t for the inconvenience of having to pick up our certificate not on the day we completed it, but after, as the city is not the easiest to get to, plus $5 for a letter post which should cost $1 is a bit ridiculous. read less
3/04/2020 - Sukayna Feneiche
The building was easily accessible and easy to find and the dude... read moreThe building was easily accessible and easy to find and the dude running the course was awesome. He was funny, interactive, helpful and I’m super glad I chose complete hospitality. I’ve also chosen them again for the bartending course and I can’t fault the program, it’s pretty awesome. read less
3/04/2020Matt ColemanCan't complain
3/04/2020Mark LeyGreat time with friendly staff and easy to understand. 👍👍
3/04/2020Syed Arsalan ImamTrainer was a pro
3/04/2020 - Darren Jones
Fantastic experience and now I have a certificate for RSA. Looking forward... read moreFantastic experience and now I have a certificate for RSA. Looking forward to doing more courses in the future read less
3/04/2020Anita AlexanderThe RSA training was really engaging, thorough and clear. The presenter/teacher was... read moreThe RSA training was really engaging, thorough and clear. The presenter/teacher was fantastic. She really knew her course content and presented with such great energy. A surprisingly enjoyable 4 hours! Thanks. read less
2/20/2020TashI genuinely loved attending the classes, my trainier Bec was very experienced... read moreI genuinely loved attending the classes, my trainier Bec was very experienced and helpful and made time to answer any questions I had regarding the course content or the industry. I would highly recommend vic bar school to others wanting to study hospitality. read less
2/20/2020Alex ZandraOur trainer Benjamin is fantastic. Excellent school with good compliance policies, highly recommended.
2/11/2020 - Robert Rosace
Would highly recommend to anyone wanting to do hospitality courses.
2/04/2020Scott SpreadburyThe trainer, Gem, was so engaging. Learning from her expert knowledge and... read moreThe trainer, Gem, was so engaging. Learning from her expert knowledge and passion for the industry was truly inspiring. Thank you! read less
2/04/2020Dhanushka MadhurangeSuper cool and comfortable. Thanks
2/04/2020Xan Frasertraining easy to understand and helpful . highly recomend teacher awesome👍😁
1/31/2020 - Hyeree Kang
Friendly tutor and the best receptionist
1/30/2020Chris O'LearyThe RSA course by Complete Hospitality Training was excellent. We had an... read moreThe RSA course by Complete Hospitality Training was excellent. We had an experienced instructor who provided a clear, commonsense outline of what's involved in serving alcohol in a responsible manner. Thank you. read less
1/04/2020Toorang HosseiniTrainers are friendly and make you feel comfortable during the course, how... read moreTrainers are friendly and make you feel comfortable during the course, how they will organise the class at each day shows you how a bar/restaurant need to be operated such as being in different positions and having multiple tasks so you get to feel what is being expected from you when you are actually working in future.(of course it all depends how serious you are taking they words),I had a good two weeks that I learned a lot and had much fun! read less
1/04/2020Melanie OsorioGood training for rsa, the teacher is really nice
1/04/2020 - diane williams
Goals were accomplished in an enjoyable and engaging way for everyone involved.... read moreGoals were accomplished in an enjoyable and engaging way for everyone involved. We were told from introduction what would be happening and throughout the session we knew what was expected of us as trainees. Hands on training that was fun, humorous and encouraging brought a positive learning experience. I myself have an opportunity to practice and improve my coffee making skills and I am grateful for the training I received towards this.Many thanks to Sam for his patience, wealth of wisdom and experience passed on.With kindest regards,Diane Williams. read less
12/04/2019Create YourSelfI did hospitality course from CHT. It was a wonderful experience.... read moreI did hospitality course from CHT. It was a wonderful experience. All credit goes to Brett. His teaching method is so brilliant and creative that i could not feel even once that i am attending full day class. He gave us chance to do practical and assessment by ourselves. I would highly recommend CHT. Thanks CHT team read less
12/04/2019Nicolas RIEMENSCHNEIDERThe teacher is realy pedagogue, profesional and kind. The class room and... read moreThe teacher is realy pedagogue, profesional and kind. The class room and the "booking" perfect. Thanks read less
11/04/2019Yohann JpGood experience to learn and reuse it at work thank you 👍🏽
10/08/2019 - dora chiu
Need a new RSA certification for work at Victoria? Come to join... read moreNeed a new RSA certification for work at Victoria? Come to join the training here. You will be very pleased with training, timeframe and fees.😊😊 read less
10/04/2019Tashi Nathan LudowykeI genuinely loved attending the classes, my trainier Bec was very experienced... read moreI genuinely loved attending the classes, my trainier Bec was very experienced and helpful and made time to answer any questions I had regarding the course content or the industry. I would highly recommend vic bar school to others wanting to study hospitality. read less
10/04/2019Linda MundayI found it a fun and friendly environment to learn
9/23/2019Mary NguyenI loved studying here, it was a very welcoming environment and I... read moreI loved studying here, it was a very welcoming environment and I really loved my trainer supported me with my anxiety. I loved the practicals in the course but didn't like the theory. I'm certain that I'll come back to see staff and my trainers. read less
9/19/2019 - Tran Huy
Great course! Highly recommend
9/07/2019Mim JangjuabkaewGreat short course with good instructor and classmate
9/04/2019Morteza TeimouriHi guys I attended to this hospitality training course ... read moreHi guys I attended to this hospitality training course food safety lavele 2 they are very nice attitude specialy the teacher of food training . really appreciate for all considering 🌺🌷👍👌🌹🌺Best regards read less
9/04/2019SkakiyanC'est un très bon établissement pour passer le RSA (Responsible Service of... read moreC'est un très bon établissement pour passer le RSA (Responsible Service of Alcohol). En ce qui me concerne, l'enseignant qu'on a eu pour les 4h de cours était vraiment sympathique et nous a expliqué clairement les choses en appuyant sur les points importants. A la fin vous passez le test qui a 20 question. Pas très compliqué, c'est un QCM avec une réponse pour chaque question. J'ai eu un peu du mal à trouver l'établissement bien qu'il débouchait sur une rue principale. Le centre d'examen se trouve au 3ème étage en passant par un kebab qui se trouve juste à côté d'un sushi bar si je me souviens bien. (Et vous prenez l'ascenseur qui se trouve au fond de la salle.)Voilà et bonne chance! read less
9/04/2019
Where You'll Find Our Graduates









