Complete Hospitality Training can equip you with the skills
and the confidence you need to gain employment in Melbourne’s thriving hospitality industry.
CHT provides nationally recognised training, great facilities and employment program.
Learn practical skills
Bartending, espresso coffee & leadership
Earn a Nationally recognised qualification
Find your perfect job
Upskill your organisation
With an accredited qualification or skill set
Find how our students found their perfect job!
ahs hospitality increases the quality of service that their corporate customers and their guests are accustomed to through highly customised and contextualised training.
ahs hospitality is Australia’s leading hospitality guest services provider for the accommodation industry and has been providing award winning housekeeping services to the Australian hospitality industry since 1993.
Their expertise, professionalism, services, and flexibility provide quality and compliant housekeeping results for almost every hotel brand in the region, servicing a range of hotels from 3 to 5-star, as well as luxury and boutique sites.
ahs hospitality wanted to enhance the leadership and management skills of their managers and supervisors to ensure that they, and their teams, were best equipped to provide quality accommodation services to their corporate customers.
ahs hospitality was seeking a highly customised and contextualised training solution to ensure that over 250 senior housekeeping manager and over 600 trained housekeeping professionals could deliver the highest quality of service with unmatched efficiency.
- Development of a more skilled, knowledgeable, and engaged workforce through the delivery of specialised training.
- Ensuring that those providing accommodation services delivered the quality of service that ahs hospitality’s corporate customers and their guests were accustomed to.
- Deliver a program that would allow ahs hospitality staff to explore career progression opportunities within the business.
Complete Hospitality Training (CHT) worked with ahs hospitality to develop a highly customised and contextualised training program that allowed ahs hospitality’s managers and supervisors to develop their leadership and management skills which in turn allowed them to better lead and manage their teams to deliver the quality of services that ahs hospitality’s clients and guests were accustomed to.
The delivery of the SIT40416 - Certificate IV in Hospitality tailored to senior housekeeping manager and housekeeping professionals provided ahs hospitality’s staff with the ability to learn, not just from the information shared with them, but also from the working environment. This practical, efficient method ensured that learning was focused on actual skills that take place in industry. The training also ensured that staff not only found confidence but exceled in their roles.
CHT prides itself on delivering high-quality vocational education and training that allows individuals to learn and add meaning to their lives.
The training that CHT provided to ahs hospitality’s staff:
- Increased the educational engagement of non-English speaking resident migrants.
- Created upskilling pathways for team members.
- Established future career pathways for future leaders and managers.
- Assisted in the coaching and mentoring of team members.
- Provided educational pathways for a diverse workforce.
- Increased the quality of team leaders and managers; and
- Assisted in the reduction in turnover of team members.
- Development of a customised and tailored training program specific to the needs of Mentone Grammar’s students.
- Designing a training program that complemented the existing curriculum structure and was engaging and inspiring for the students
- Deliver a training program that provides students with accredited micro-credentials as a pathway to employment or further education.
- Financial literacy.
- Business management.
- Barista coffee (accredited); and
- Food handling (accredited).
Fonda Mexican increases customer satisfaction and reduces people turnover costs through efficiency of staff training.
Fonda was founded in Richmond, Victoria in 2011 by two mates – Tim McDonald and Dave Youl. Tim was a lawyer and Dave was a fireman when they both set off to Mexico to develop the concept and get inspiration from the fonda’s all over Mexico.
In Mexico, a ‘fonda’ is a home that a family has opened to the local community as a restaurant, serving delicious and simple food that is made with love. The vision was to develop a menu of Mexican street food dishes designed to share, utilizing the quality, freshness, and variety of Australian produce.
After a series of negative experiences working in some undesirable workplaces, Fonda’s founders were committed to building a hospitality team with a positive and engaging culture.
- Ensuring that Fonda’s people were listened to, respected, and supported in their growth and development.
- Development of a training program that guaranteed Fonda’s people were best equipped to provide the consistent quality of service that their customers had come to expect.
- Deliver a program that would assist in providing Fonda’s people with long term career opportunities.
In conjunction with Fonda, Complete Hospitality Training (CHT) facilitated a tailored training program best suited to Fonda’s identified training needs. Fonda were very insistent that a generic program of training and assessment was not what they required.
CHT provided training and assessment that was learner centred and which supported lifelong learning. Resources, including assessments, were contextualised for Fonda’s restaurants and training plans included units specifically selected for Fonda whilst still meeting the packaging rules of SIT30616 – Certificate III in Hospitality.
CHT recognises the value of industry engagement as the driving force in shaping training and assessment strategies. The training and assessment services that are delivered are founded on industry need and expectations. In the case of Fonda, this also extended to delivering training in a manner which positively engaged and was tailored to the learner cohort of Gen Z and young millennials.
Some of the outcomes that Fonda has benefited from include:
- Quality and consistency of service replicated across all Fonda restaurants.
- Increased revenue through efficiency of staff training.
- Associated benefits from an increase in customer satisfaction; and
- Reduction in people turnover costs due to improvements in people engagement and job fulfilment.
What People Say About Us
Amazing instructor for the RSA course. Doing any course on-line, remotely, is... read moreBailey Johnson
The best choice I've ever made!! I completed my certification in one... read moreNancy Rizk
Great course. Pam our teacher was so helpful and answered all questions... read moreAnna De Stefano
The overall course was really good and with a lot of information... read more
- Christopher Anderson
Great course, the content was comprehensive and the training was thorough. There... read moreMaeve M
Brilliant course great training, assessor was super helpful and patientCos Wong
CHT is a great place to learn your hospitality courses. I had... read moreHoangUyen DoDang
I took Sam's barista class.Nice and heart warming environment. Sam is more... read more
- Michael Ogden
Very Professional approach. Team ensures that everything is explained clearly right from... read moreAdrian
After completed Hospitality Package in 2018.I I went on to develop my... read moreMeg Dunn
My trainer, Pam, was absolutely fantastic! She was very knowledgable and extremely... read moreYvonne Manalili
I had a good time learning about Food handling. The teacher was... read more
Had a wonderful time learning to make coffee and properly steam milk,... read morehans weiss
An amazing delivery via ZOOM. Course information spot on and will... read moreMatt's Adventures
Can't complainRenu Renu
I did hospitality course from CHT. It was a wonderful experience.... read more
- Syed Imam
Trainer was a projacquie O
Recently completed my RSA here. The course was very engaging and the... read moreMarcin Ellingham
Brett was entertaining and made the 4 hour lesson fly by. I... read moresteven kakoliris
Thank you so much "Gem", I genuinely enjoyed learning more about liquor... read more
- Michelle Ross
Gem was amazing! she went above and beyond, made the material fun,... read moreKathleen Murphy
fantastic class and a caring administration definitely recommendAndy Bruce
Very knowledgeable trainer, friendly staff and easy to get to locationElena Benítez
Quick learning, great teacher and great quality for the value. Very professional... read more
- Annisa Dalby
Wonderful training for an RSA, class was run well with a very... read moreIsabella Draper
Gem was a fantastic teacher and made everything easy to remember! Her... read moreEllie Nguyen
Gem was a great trainer, very engaging and made the 4h interesting.... read moreSukayna Feneiche
The building was easily accessible and easy to find and the dude... read more
- Matt Coleman
Can't complainMark Ley
Great time with friendly staff and easy to understand. 👍👍Syed Arsalan Imam
Trainer was a proDarren Jones
Fantastic experience and now I have a certificate for RSA. Looking forward... read more
- Anita Alexander
The RSA training was really engaging, thorough and clear. The presenter/teacher was... read moreAlex Zandra
Our trainer Benjamin is fantastic. Excellent school with good compliance policies, highly recommended.Robert Rosace
Would highly recommend to anyone wanting to do hospitality courses.Scott Spreadbury
The trainer, Gem, was so engaging. Learning from her expert knowledge and... read more
- Dhanushka Madhurange
Super cool and comfortable. ThanksXan Fraser
training easy to understand and helpful . highly recomend teacher awesome👍😁Hyeree Kang
Friendly tutor and the best receptionistChris O'Leary
The RSA course by Complete Hospitality Training was excellent. We had an... read more
- Toorang Hosseini
Trainers are friendly and make you feel comfortable during the course, how... read moreMelanie Osorio
Good training for rsa, the teacher is really nicediane williams
Goals were accomplished in an enjoyable and engaging way for everyone involved.... read moreCreate YourSelf
I did hospitality course from CHT. It was a wonderful experience.... read more
- Nicolas RIEMENSCHNEIDER
The teacher is realy pedagogue, profesional and kind. The class room and... read moreYohann Jp
Good experience to learn and reuse it at work thank you 👍🏽dora chiu
Need a new RSA certification for work at Victoria? Come to join... read moreTashi Nathan Ludowyke
I genuinely loved attending the classes, my trainier Bec was very experienced... read more
- Linda Munday
I found it a fun and friendly environment to learnMary Nguyen
I loved studying here, it was a very welcoming environment and I... read moreTran Huy
Great course! Highly recommendMim Jangjuabkaew
Great short course with good instructor and classmate
- Morteza Teimouri
Hi guys I attended to this hospitality training course ... read moreSkakiyan
C'est un très bon établissement pour passer le RSA (Responsible Service of... read moreLancalot098
A really good course was informal and wasn't too long. My course... read moreKayden Dias
Very Professional approach. Team ensures that everything is explained clearly right from... read more
- Ellie McSkimming
Fantastic, engaging trainer!Amelia Davis
Completing the Cert 4 in Hospitality at Complete Hospitality Training was an... read moreAislinn Ní Churraidhín
Very easy to get access to courses and see what times are... read moreYasmin Diaz
Excellent from every point of view. I was quite surprised I admit.... read more
- Liam Rutt
Great course and well worth the money. The trainer brett was exceptional... read moreThao Do
The course was interesting.Domenic Gigliotti
Really enjoyed myself learning about the RSA course and the teacher Brett... read moreTiffany Gil
Localisation simple à trouver, personnelle acceuillant, professeur super sympathique !!! Un bon... read more
Great Barista Master Class!Barbara Weinberg
For me, Complete Hospitality provided spectacular training (thank you Stuart) and everything... read moreNatasha Cunningham
Completed my RSA here, was an easy and even enjoyable processLisa Demaine
4 hours for a training sounds long but Gem made it worth... read more
- carcar soupe
Anna was great, informative and passionate about what she was teaching. I... read moreFrankiie Dronsfield
The course was good, Gem taught us and was lovely and easy... read morePedro Rodriguez N
Excellent everything, the organization, the methodology in addition to all the information imparted.Rachel Coleman
Excellent teacher, funny, informative, engaging.
Good teaching ..thienthang thang
The barista course in here is extremely excited and the trainer is... read morecinc cinc
the teacher is coolTiff
Took the RSA course. It was a painless process. The instructor definitely... read more
- Sebastian Williams
I have really enjoyed my experience at CHT the tutor I got... read moreMarty Halsall
I have just completed my Cert IV in Hospitality. Tasha has been... read moreKaleigh Zra Ghattas
Learned a lot and had fun as well.Sharon Mccrae
Learnt loads and had fun too.