Complete Hospitality Training can equip you with the skills
and the confidence you need to gain employment in Melbourne’s thriving hospitality industry.
CHT provides nationally recognised training, great facilities and employment program.


Learn practical skills
Bartending, espresso coffee and leadership


Recognised qualification
Earn a Nationally recognised qualification


Start Working
Find your perfect job


Upskill your organisation
With an accredited qualification or skill set
Success Stories
Find how our students found their perfect job!


ahs hospitality increases the quality of service that their corporate customers and their guests are accustomed to through highly customised and contextualised training.
ahs hospitality is Australia’s leading hospitality guest services provider for the accommodation industry and has been providing award winning housekeeping services to the Australian hospitality industry since 1993.
Their expertise, professionalism, services, and flexibility provide quality and compliant housekeeping results for almost every hotel brand in the region, servicing a range of hotels from 3 to 5-star, as well as luxury and boutique sites.
https://www.ahshospitality.com.au/
Challenge
ahs hospitality wanted to enhance the leadership and management skills of their managers and supervisors to ensure that they, and their teams, were best equipped to provide quality accommodation services to their corporate customers.
ahs hospitality was seeking a highly customised and contextualised training solution to ensure that over 250 senior housekeeping manager and over 600 trained housekeeping professionals could deliver the highest quality of service with unmatched efficiency.
Key Challenges:
- Development of a more skilled, knowledgeable, and engaged workforce through the delivery of specialised training.
- Ensuring that those providing accommodation services delivered the quality of service that ahs hospitality’s corporate customers and their guests were accustomed to.
- Deliver a program that would allow ahs hospitality staff to explore career progression opportunities within the business.
Solution
Complete Hospitality Training (CHT) worked with ahs hospitality to develop a highly customised and contextualised training program that allowed ahs hospitality’s managers and supervisors to develop their leadership and management skills which in turn allowed them to better lead and manage their teams to deliver the quality of services that ahs hospitality’s clients and guests were accustomed to.
The delivery of the SIT40416 - Certificate IV in Hospitality tailored to senior housekeeping manager and housekeeping professionals provided ahs hospitality’s staff with the ability to learn, not just from the information shared with them, but also from the working environment. This practical, efficient method ensured that learning was focused on actual skills that take place in industry. The training also ensured that staff not only found confidence but exceled in their roles.
CHT prides itself on delivering high-quality vocational education and training that allows individuals to learn and add meaning to their lives.
Outcomes
The training that CHT provided to ahs hospitality’s staff:
- Increased the educational engagement of non-English speaking resident migrants.
- Created upskilling pathways for team members.
- Established future career pathways for future leaders and managers.
- Assisted in the coaching and mentoring of team members.
- Provided educational pathways for a diverse workforce.
- Increased the quality of team leaders and managers; and
- Assisted in the reduction in turnover of team members.




- Development of a customised and tailored training program specific to the needs of Mentone Grammar’s students.
- Designing a training program that complemented the existing curriculum structure and was engaging and inspiring for the students
- Deliver a training program that provides students with accredited micro-credentials as a pathway to employment or further education.
- Hospitality.
- Financial literacy.
- Marketing.
- Business management.
- Barista coffee (accredited); and
- Food handling (accredited).


Fonda Mexican increases customer satisfaction and reduces people turnover costs through efficiency of staff training.
Fonda was founded in Richmond, Victoria in 2011 by two mates – Tim McDonald and Dave Youl. Tim was a lawyer and Dave was a fireman when they both set off to Mexico to develop the concept and get inspiration from the fonda’s all over Mexico.
In Mexico, a ‘fonda’ is a home that a family has opened to the local community as a restaurant, serving delicious and simple food that is made with love. The vision was to develop a menu of Mexican street food dishes designed to share, utilizing the quality, freshness, and variety of Australian produce.
https://www.fondamexican.com.au/
Challenge
After a series of negative experiences working in some undesirable workplaces, Fonda’s founders were committed to building a hospitality team with a positive and engaging culture.
Key Challenges:
- Ensuring that Fonda’s people were listened to, respected, and supported in their growth and development.
- Development of a training program that guaranteed Fonda’s people were best equipped to provide the consistent quality of service that their customers had come to expect.
- Deliver a program that would assist in providing Fonda’s people with long term career opportunities.
Solution
In conjunction with Fonda, Complete Hospitality Training (CHT) facilitated a tailored training program best suited to Fonda’s identified training needs. Fonda were very insistent that a generic program of training and assessment was not what they required.
CHT provided training and assessment that was learner centred and which supported lifelong learning. Resources, including assessments, were contextualised for Fonda’s restaurants and training plans included units specifically selected for Fonda whilst still meeting the packaging rules of SIT30616 – Certificate III in Hospitality.
CHT recognises the value of industry engagement as the driving force in shaping training and assessment strategies. The training and assessment services that are delivered are founded on industry need and expectations. In the case of Fonda, this also extended to delivering training in a manner which positively engaged and was tailored to the learner cohort of Gen Z and young millennials.
Outcomes
Some of the outcomes that Fonda has benefited from include:
- Quality and consistency of service replicated across all Fonda restaurants.
- Increased revenue through efficiency of staff training.
- Associated benefits from an increase in customer satisfaction; and
- Reduction in people turnover costs due to improvements in people engagement and job fulfilment.
What People Say About Us
- Chibi_Phoenix3
Had a wonderful time learning to make coffee and properly steam milk,... read moreHad a wonderful time learning to make coffee and properly steam milk, shoutout to Sam our coffee master for being patient, awesome and converting me from a no-coffee person into a coffee addict (thanks for that!) read less
- steven kakoliris
Thank you so much "Gem", I genuinely enjoyed learning more about liquor... read moreThank you so much "Gem", I genuinely enjoyed learning more about liquor licensing, and i must say as a teacher you are an amazing & excellent educator, you deffenetly know your stuff very knowledgeable keep up the good work. read less
Kathleen Murphyfantastic class and a caring administration definitely recommend
Andy BruceVery knowledgeable trainer, friendly staff and easy to get to location
- Annisa Dalby
Wonderful training for an RSA, class was run well with a very... read moreWonderful training for an RSA, class was run well with a very friendly teacher who answered any questions asked and was open to discussions about what was covered in the course. However, there was no mention of how to deal with the circumstance of a person they are serving suffering from a condition that involves symptoms which resemble intoxication. When Type 1 Diabetics fall into hyperglacemia they tend to act 'drunk'; RSA students should be educated that this may be the reasoning behind rowdy behavior at a function, bar or club and how to deal with this type of situation to keep the person's health from deteriorating. There may be other medical conditions that are relevant to discuss as well that have similar symptoms or present similiar situations. I would not know of this knowledge if I wasn't diagnosed myself so I believe it relevant to include in such a course like the RSA. read less
Ellie NguyenGem was a great trainer, very engaging and made the 4h interesting.... read moreGem was a great trainer, very engaging and made the 4h interesting. Would give 5 stars for the whole thing if it wasn’t for the inconvenience of having to pick up our certificate not on the day we completed it, but after, as the city is not the easiest to get to, plus $5 for a letter post which should cost $1 is a bit ridiculous. read less
- Sukayna Feneiche
The building was easily accessible and easy to find and the dude... read moreThe building was easily accessible and easy to find and the dude running the course was awesome. He was funny, interactive, helpful and I’m super glad I chose complete hospitality. I’ve also chosen them again for the bartending course and I can’t fault the program, it’s pretty awesome. read less
Matt ColemanCan't complain
Mark LeyGreat time with friendly staff and easy to understand. 👍👍
Syed Arsalan ImamTrainer was a pro
- Anita Alexander
The RSA training was really engaging, thorough and clear. The presenter/teacher was... read moreThe RSA training was really engaging, thorough and clear. The presenter/teacher was fantastic. She really knew her course content and presented with such great energy. A surprisingly enjoyable 4 hours! Thanks. read less
Alex ZandraOur trainer Benjamin is fantastic. Excellent school with good compliance policies, highly recommended.
Robert RosaceWould highly recommend to anyone wanting to do hospitality courses.
- Dhanushka Madhurange
Super cool and comfortable. Thanks
Xan Frasertraining easy to understand and helpful . highly recomend teacher awesome👍😁
Hyeree KangFriendly tutor and the best receptionist
- Chris O'Leary
The RSA course by Complete Hospitality Training was excellent. We had an... read moreThe RSA course by Complete Hospitality Training was excellent. We had an experienced instructor who provided a clear, commonsense outline of what's involved in serving alcohol in a responsible manner. Thank you. read less
Toorang HosseiniTrainers are friendly and make you feel comfortable during the course, how... read moreTrainers are friendly and make you feel comfortable during the course, how they will organise the class at each day shows you how a bar/restaurant need to be operated such as being in different positions and having multiple tasks so you get to feel what is being expected from you when you are actually working in future.(of course it all depends how serious you are taking they words),I had a good two weeks that I learned a lot and had much fun! read less
Melanie OsorioGood training for rsa, the teacher is really nice
diane williamsGoals were accomplished in an enjoyable and engaging way for everyone involved.... read moreGoals were accomplished in an enjoyable and engaging way for everyone involved. We were told from introduction what would be happening and throughout the session we knew what was expected of us as trainees. Hands on training that was fun, humorous and encouraging brought a positive learning experience. I myself have an opportunity to practice and improve my coffee making skills and I am grateful for the training I received towards this.Many thanks to Sam for his patience, wealth of wisdom and experience passed on.With kindest regards,Diane Williams. read less
- Create YourSelf
I did hospitality course from CHT. It was a wonderful experience.... read moreI did hospitality course from CHT. It was a wonderful experience. All credit goes to Brett. His teaching method is so brilliant and creative that i could not feel even once that i am attending full day class. He gave us chance to do practical and assessment by ourselves. I would highly recommend CHT. Thanks CHT team read less
Yohann JpGood experience to learn and reuse it at work thank you 👍🏽
- Tashi Nathan Ludowyke
I genuinely loved attending the classes, my trainier Bec was very experienced... read moreI genuinely loved attending the classes, my trainier Bec was very experienced and helpful and made time to answer any questions I had regarding the course content or the industry. I would highly recommend vic bar school to others wanting to study hospitality. read less
Linda MundayI found it a fun and friendly environment to learn
Mary NguyenI loved studying here, it was a very welcoming environment and I... read moreI loved studying here, it was a very welcoming environment and I really loved my trainer supported me with my anxiety. I loved the practicals in the course but didn't like the theory. I'm certain that I'll come back to see staff and my trainers. read less
Tran HuyGreat course! Highly recommend
- Mim Jangjuabkaew
Great short course with good instructor and classmate
SkakiyanC'est un très bon établissement pour passer le RSA (Responsible Service of... read moreC'est un très bon établissement pour passer le RSA (Responsible Service of Alcohol). En ce qui me concerne, l'enseignant qu'on a eu pour les 4h de cours était vraiment sympathique et nous a expliqué clairement les choses en appuyant sur les points importants. A la fin vous passez le test qui a 20 question. Pas très compliqué, c'est un QCM avec une réponse pour chaque question. J'ai eu un peu du mal à trouver l'établissement bien qu'il débouchait sur une rue principale. Le centre d'examen se trouve au 3ème étage en passant par un kebab qui se trouve juste à côté d'un sushi bar si je me souviens bien. (Et vous prenez l'ascenseur qui se trouve au fond de la salle.)Voilà et bonne chance! read less
- Kayden Dias
Very Professional approach. Team ensures that everything is explained clearly right from... read moreVery Professional approach. Team ensures that everything is explained clearly right from Registering to showing up to the reception desk and till your training is completed. I was fortunate enough to have "Brett" Train me in both my certifications. Why? He made the classes very lively and interactive, ensured that students understood what he was trying to deliver in terms of content irrespective of their Language difficulty, made every student feel at ease. Front Office staff was very professional and i had my certificate mailed to me in record time. I would highly recommend this place. read less
Ellie McSkimmingFantastic, engaging trainer!
Amelia DavisCompleting the Cert 4 in Hospitality at Complete Hospitality Training was an... read moreCompleting the Cert 4 in Hospitality at Complete Hospitality Training was an amazing and worthwhile experience. Not only did I make multiple new friends. But it helped re-establish my confidence after a break from the industry. Having moved to Melbourne recently I've already had a multitude of opportunities arise for me in such a short period of time! Also, Benjamin best trainer! 👌 read less
- Thao Do
The course was interesting.
- Johanna
Great Barista Master Class!
Barbara WeinbergFor me, Complete Hospitality provided spectacular training (thank you Stuart) and everything... read moreFor me, Complete Hospitality provided spectacular training (thank you Stuart) and everything I needed to know - and more- when serving drinks responsibly in a Corporate environment. I would, without a doubt, recommend a Complete Hospitality course, if you require your RSA! read less
Natasha CunninghamCompleted my RSA here, was an easy and even enjoyable process
- Lisa Demaine
4 hours for a training sounds long but Gem made it worth... read more4 hours for a training sounds long but Gem made it worth while. She added personality to loads of information and calms your nerves before the test itself you know the results immediately and can grab your RSA ceritificate the following weekday. read less
Frankiie DronsfieldThe course was good, Gem taught us and was lovely and easy... read moreThe course was good, Gem taught us and was lovely and easy to learn from. The only reason i gave it 4 is because you have to go in to collect your certificate instead of them emailing it to you, which would just be easier! read less
Pedro Rodriguez NExcellent everything, the organization, the methodology in addition to all the information imparted.
- Rachel Coleman
Excellent teacher, funny, informative, engaging.
KartheekGood teaching ..
thienthang thangThe barista course in here is extremely excited and the trainer is... read moreThe barista course in here is extremely excited and the trainer is well knowledgeable and funny . he always makes jokes around to reduce your pressure and train the specific skills need in industry . higly recommend for anyone to become a master of Barista. in industry. Your student ::: Thang... . read less
cinc cincthe teacher is cool
- Tiff
Took the RSA course. It was a painless process. The instructor definitely... read moreTook the RSA course. It was a painless process. The instructor definitely goes over the material to make sure you are capable of passing the exam. It can be as hands-on as your fellow classmates make it. Sharing bar stories is a plus and shows real-world examples to make the class an enjoyable experience. read less
Sebastian WilliamsI have really enjoyed my experience at CHT the tutor I got... read moreI have really enjoyed my experience at CHT the tutor I got was really helpful and supportive, it’s been really full on training but been amazing I loved the bar unit and making all the different cocktails I would like to add that I’m a bit sad that the course is coming to an end read less
Marty HalsallI have just completed my Cert IV in Hospitality. Tasha has been... read moreI have just completed my Cert IV in Hospitality. Tasha has been a wonderful trainer. I have learnt so much and was guided along the way, so never felt alone or out of my depth. I highly recommend Complete Hospitality Training. Thank you again Tash for a great year and a such a rewarding experience. read less
Kaleigh Zra GhattasLearned a lot and had fun as well.
- Sharon Mccrae
Learnt loads and had fun too.
Rachael Jane HerbstVery good. Highly recommended. 🙂
- Stephen Wainwright
Learnt a lot teachers were great
Sandeep Singh MatiarAwesome experience of RSA in Melbourne
Beckee Louise ColsonI can't thank CHT enough for my training experience there last year.... read moreI can't thank CHT enough for my training experience there last year. The trainers and staff were incredible, I met amazing people and was trained phenomenally to gain my certificate with ease and successfully go into hospitality work just a day after completing my campus based training. This facility and my main four trainers for the year, Gem, Leanne, Sam and Ben, grew my love for hospo and bar tending and I cannot wait to continue my journey in the industry, all thanks to them. I couldn't be more grateful to have had the best, most unforgettable training experience at CHT and would definitely do it all over again. read less
- Kai Chuang
👍👍👍best hospitality training in Melbourne
RevanMy teacher Benjamin is very patient at mentoring me. He would give... read moreMy teacher Benjamin is very patient at mentoring me. He would give me good advices and treat his students as friends. Not to mention, the admin team is also great. Sophie is a very kind woman who would occasionally give me candies. props to those two read less
Shao Yongfei👍🏻good teacher.
Qi ZhaoIt's a good place place to learn to the skills as a barista
- Amber Anderson
A very good course with excellent tutors
NMaw NawnawIt’s awesome and fun , and then got new knowledge
Where You'll Find Our Graduates









