Support hours: 8:30am - 5:30pm, Monday to Friday
Student Toolkit
Access the platforms and tools you need for your studies. Your trainer will advise which tools apply to your course.
Student Portal aXcelerate
Access your enrolment details, class schedules and submit assessments through the aXcelerate learner portal.
Cloud Assess
Complete and submit your assessments online through Cloud Assess.
Microsoft Teams
Join online classes and meetings with your trainers via Microsoft Teams.
Zoom
Some classes and meetings are conducted via Zoom. Use the link provided by your trainer.
Student Portal VETtrak
Legacy student portal for students enrolled prior to 2025. Access your records, results and certificates.
Fees & Key Documents
International Fee Schedule
CRICOS course fees for international students studying on a student visa.
Complaints & Appeals
View our policy and download the complaint form if you need to raise a concern.
Student Wellbeing & Support
CHT is committed to supporting every student throughout their learning journey, regardless of background, ability or personal circumstances.
We understand that life doesn't stop when you're studying. Whether you're dealing with personal challenges, financial stress, language barriers, disability, or just need someone to talk to, we're here to help.
Support Services
Access our full range of student support services including counselling referrals, language and literacy support, disability assistance, and more.
Student Support & Wellbeing Policy
Our policy outlines how we identify, support and refer students who may be experiencing difficulties that affect their learning or wellbeing.
Crisis Support
If you or someone you know needs immediate help, these services are available 24/7.
Policies & Compliance
Child Protection Policy
CHT is committed to the safety and wellbeing of children. View our Child Safety Code of Conduct.
Privacy Policy
How we collect, use, store and disclose your personal information in accordance with Australian Privacy Principles.
Complaints & Appeals
If you have a concern about our services or wish to appeal a decision, view our policy and download the complaint form.
Access & Equity Policy
Our commitment to providing equal opportunity and fair treatment for all students regardless of background.
Fees & Charges Policy
Information about our fee conditions, payment options, process and timeframes for domestic and international students.
Assessment Policy
Our approach to assessment including reasonable adjustment, recognition of prior learning and reassessment processes.
Work Health & Safety
Our commitment to providing a safe learning and working environment for students, staff and visitors.
Course Transfer Policy International
Guidelines for international students requesting a transfer between registered providers under CRICOS requirements.
Course Progress Policy International
Requirements for international students to maintain satisfactory course progress and attendance under their visa conditions.
Deferral, Suspension & Cancellation International
Policy and procedures for deferring, suspending or cancelling an international student's enrolment, including compassionate and compelling circumstances.
RTO Registration
Complete Hospitality Training (RTO 3722 | CRICOS 04242E) is a nationally registered training organisation regulated by the Australian Skills Quality Authority.
Good to Know
Unique Student Identifier (USI)
Every student studying nationally recognised training in Australia needs a USI. It's free, takes a few minutes, and you'll need it before your enrolment can be finalised. If you already have one, make sure CHT has your correct details.
Recognition of Prior Learning & Credit Transfer
Already have relevant qualifications, skills or industry experience? You may be eligible to receive credit for units you've already completed, or have your existing skills formally recognised. This can reduce your study time and fees.
Post Course Assistance
After successful completion of your course, you are welcome to return for free refresher classes for a period of six months.
Certificate Reprint
CHT will re-issue certificates at written request. Certificate reprint is charged at $50 and takes approximately 10 working days.