Responsible Service of Alcohol
Responsible Service of Alcohol (RSA) is a course accredited by the Victorian Commission for Gambling and Liquor Regulation (VCGLR). It is a requirement for most licensees and staff selling, offering, or serving alcohol to hold a current RSA certificate which provides the skills and knowledge to contribute to a safe and enjoyable environment in licensed premises. At CHT Melbourne, courses are run on most days and you can obtain your RSA certificate by completing a four hour short course which covers the nine key areas you need to know about in order to serve alcohol responsibly.
We are able to offer RSA training face-to-face at our Melbourne campus and in a virtual classroom, conducted by our campus trainers live over Zoom. Please select one of the following links to suit your preferred style of training.
CHT Melbourne’s RSA course covers a range of topics including:
- Problems associated with excessive consumption
- Alcohol and the law
- The question of who is responsible for RSA
- Facts about alcohol
- Improving the atmosphere of a premises
- Handing difficult customers
The liquor industry is a major industry in Victoria. It includes restaurants, cafes, bars, hotels, gaming venues, resorts, caterers, wineries, and packaged liquor retailers. The industry, the community, staff, and customers all benefit when alcohol is served responsibly. The golden rule of RSA is that prevention is better than cure. This involves not serving anyone who is underage, recognising intoxication, not serving an intoxicated person, and discouraging activities that may cause harm.
It is important to know the effects of the product you are serving. Alcohol is a depressant drug which worsens physical and mental functioning. The more a person drinks, the less likely they are to be able to make decisions about their own wellbeing. Understanding alcohol content and percentage per volume is important when serving alcohol. A standard glass of wine has a different alcohol content compared to a pot of beer. Our trainers will provide you with the most up to date information on alcohol and standard drink sizes to help you serve alcohol responsibly.
Even when management and staff do their best, some people may still become intoxicated. When a person has become intoxicated you will need to stop serving them. The team at CHT Melbourne have a wealth of experience and will provide you with a range of problem-solving techniques and role play activities to leave you equipped with all the knowledge you need to handle any sticky situations including the refusal of service.
Whether you are working behind the bar, at an event, pub, or bottle shop, CHT Melbourne can help you kickstart your career and obtain your RSA certificate. Remember that completing the course is a good first step but putting it into practice and learning from your successes and mistakes is the key!
By the end of the course you will be able to:
- List the benefits for all involved when serving alcohol responsibly
- Describe what Blood Alcohol Concentration (BAC) is
- Explain what responsibility managers and staff have if customers become intoxicated
- Identify the signs of intoxication
- List five strategies for preventing intoxication
- List the penalty for supplying liquor to an intoxicated person, or allowing a drunk person on the premises
- Demonstrate, in a role play, the skills required to handle the refusal of service
- List the penalties for breaches relating to minors
- List the circumstance in which minors can remain on licensed premises
- List two strategies to prevent underage drinking
To find out more about our RSA course or other courses we offer, click here.
Please note: RSA courses provided by CHT Melbourne are currently conducted in a virtual classroom environment.
How much alcohol is in a standard drink?
There is approximately 10 grams of pure alcohol in one standard drink.
How long is a RSA certificate valid for?
Upon completion your RSA course with CHT Melbourne, you will be issued with a RSA certificate. For your RSA certificate to remain valid, you will need to complete the approved VCGLR online refresher course every three years.