When you slip on an apron, you quickly learn that there’s more to the hospitality industry than meets the eye. There are many reasons why the hospitality industry takes training seriously. It’s not just about getting that certificate, so your CV looks more appealing than the other candidates applying for the role. Knowing more and being able to practice what you’ve learnt positively impacts hospitality workers, customers, and businesses. For businesses, trained employees are an asset not to be underestimated.
Guests Benefit From Employee Training
Well-trained employees are better equipped to attend to the needs of their customers. Hospitality training ensures bartenders know how to pour great cocktails and offer wine advice. With training, servers are better at explaining items on the menu, taking orders, and communicating effectively with customers. Trained baristas make better coffee and know enough about it to make recommendations. When clients’ needs are met and exceeded, they have a memorable experience, return, and leave positive reviews. Satisfied customers are a critical aspect of a sustainable business model.
Employees Enjoy Increased Job Satisfaction
Job satisfaction is complex, but being confident in your abilities and being able to solve problems efficiently go a long way. When you are familiar with various practices, norms, and expectations within the hospitality industry, it’s easier to provide excellent service, you make fewer mistakes, and your value as an employee is more noticeable. When you’re struggling to learn your way around and get the hang of things, it can be frustrating, not to mention it can be more difficult to work your way up into a higher role.
Compliance With Health and Safety Regulations
From a business owner’s perspective, remaining compliant with health and safety practices is non-negotiable. Employees who are familiar with responsible service of alcohol and food safety practices are critical. Courses which teach hospitality workers about the laws which apply to serving alcohol, the dangers of excessive consumption, and how to refuse service; make better bartenders. Anyone who works with or near food must be familiar with hygiene practices and know how to store and handle food to prevent foodborne illness. Neglecting the safety of customers and employees leaves businesses at risk of fines, legal action, and reputational damage.
Businesses With Trained Employees Are More Competitive
For businesses, well-trained employees ensure customer satisfaction which may not be as readily available elsewhere. As a result, their establishments are more profitable, and the employees make more money too. Positive reviews and word of mouth spread!
Hospitality Training Reduces Wastage
Wastage is expected in the hospitality industry, and reducing it has financial and environmental benefits. Any employee trained in food and beverage preparation and storage techniques will be able to reduce food spoilage and preparation mistakes that lead to food and beverages being thrown away unnecessarily.
In short, there’s no downside to training and hiring employees with training. If you work in the hospitality industry, training will boost your job prospects, improve your career path, and increase your job satisfaction. Hospitality training benefits customers, employees, and businesses.
